Customer Success Manager, Cyware
Threat intelligence automation solution
Open for applications
Threat intelligence automation solution
201-500 employees
Open for applications
201-500 employees
Company mission
Cyware's mission is to better predict and prevent attacks through cyber fusion and a collective defense.
Role
Who you are
- You can lead on strategic and tactical initiatives
- You are hungry, inquisitive, proactive, energetic, and driven
- You have a growth mindset and are committed to delivering results
- You thrive in a fast-paced, collaborative environment
- Qualified candidates must have excellent oral presentation and customer interaction skills
- Technical and troubleshooting skills in at least one software application or technology
- A proven track record of Technical Account Management or other relevant experience
- Experience in managing multiple stakeholders and projects
- A listener who is customer-oriented and attentive to their needs
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Experience in using software for sales such as Salesforce, Churn Zero, or other CSM tools
- Experience with security applications and security defense infrastructure
What the job involves
- Teaches one or more technical classes
- Regularly participates in cross-functional projects
- Owns and maintains training function within the Customer Success department
- Manages multiple projects/tasks with minimal supervision
- Serves as the technical point of contact for Customer Success Managers
- Escalates technical issues and questions to the engineering and development teams
- Communicates effectively, both verbally and written, with management, team members, and other departments
- Balances long and short-term goals by prioritizing activities
- Actively creates and participates in curriculum planning sessions for new product training
- Recommends and implements solutions when project issues arise
- Build strong customer relationships, especially with key customer stakeholders and sponsors
- Always strive to provide exceptional customer experience
- Manage customer expectation and lead them to customer satisfaction
- Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
- Keep track of key account metrics
- Communicate the progress to both internal and external stakeholders
- Take initiatives in identifying growth opportunities
- Collaborate with our team to achieve sustainable growth
Our take
The rise of digital threats, such as ransomware, has resulted in a huge necessity for digital threat intelligence. However, data collection has not yet been innovated on this, resulting in the success of a service being dependent on the laborious task of sifting through massive amounts of data.
Cyware provides an open-source threat intelligence package that automatically collects and analyses cyber-threat data. This provides an efficient and accessible solution for security analysts to tackle threat intelligence challenges. Ultimately, it allows them to focus on acting on resolutions, rather than analyzing the data to find solutions manually.
Whilst many software companies provide cyber intelligence analytic solutions, the open-source nature of Cyware allows security analysts to collaborate. As a result, the startup provides a means to identify and prevent malicious hacking at an unprecedented rate.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2023
$30m
SERIES C
Mar 2021
$30m
SERIES B
Total funding: $73m
Company benefits
- Paid company holidays
- 401k plan
- Work from home opportunities
- Medical, dental, vision, prescription coverage
- Accrued PTO
- Phone & internet stipend
- Education reimbursement
- Short & long-term disability
- Life insurance & AD&D coverage
Company HQ
Newport, Jersey City, NJ
Articles
Leadership
Anuj Goel
(CEO )Worked at Citi for nearly 8 years, becoming Head of Global Cyber Strategy in 2013. Current Advisor for the Cyber NYC Inventors to Founders Initiative, and Senior Advisor for CSCSS.
Akshat Kumar Jain
(CTO)Spent 3 years as a Senior Software Engineer at STMicroelectronics, then became a Computer Scientist, and later a Program Manager at Adobe. Was a Director at Oracle India before co-founding Cyware.
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