Demand Integrations Team Lead, Cint

• Candidates with a can-do attitude, a focus on people, mentoring, and a proactive, hands-on approach, who like to problem solve, embrace and thrive with change and who work well in a team environment will thrive in this team
• Experience in mentoring/and or team management and leadership
• Experience with onboarding customers to a tech solution and being aware of a customer life cycle beyond the onboarding process
• Technical experience relating to REST APIs, API implementation, platform-to-platform integrations
• Ability to focus on large amounts of data daily
• Enjoys solving problems and prefers analytical methods
• Strong communicator and flexible team player
• Ability to convey complicated ideas to non-technical stakeholders
• Tech-savvy. Key features expertise:
• Postman/Bruno
• Git/github
• Linux
• Basic API troubleshooting
• Basic code/engineering knowledge and how R&D teams operate
• Extremely thorough and detail-oriented in both communication and analysis
• Experience with SQL, Postman/Bruno, Power BI, JIRA, or Salesforce is a plus
• Must be able to work in an evolving, fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
• Confident in speaking and writing in English

Desirable

• Cint is looking for a Team Lead for our EMEA & APAC Demand Integrations Team, reporting directly into our global lead
• This role will see you supporting selected high profile customers, coordinating with internal stakeholders across various departments and regional leads while leading a small, highly specialized team of integration consultants in various locations
• The Demand Integrations team's mission is to support our customers with technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations
• As the Lead for EMEA and APAC, you will be responsible for the EMEA/APAC customers and their successful API integrations, the success of your team, and the success of the company overall
• Additional metrics for every Lead are the health of the customer’s integration, the growth of the customer, and the speed to launch for every new customer
• The regional leads work closely with the Customers Success teams, Account Management teams and also the stakeholders on our R&D team while also aligning globally with their North American counterparts
• Enthusiastic team players will quickly be able to make their mark in our fast-paced and stimulating environment where creativity, personal growth and initiative are encouraged and supported
• Be the go-to person for internal stakeholders for all initial queries and/or escalations for EMEA/APAC
• Support your team on any queries and/or escalations
• Build relationships with other departments and key stakeholders internally
• Support your team’s growth and continuous learning
• Be a role model for creativity and a solution oriented mindset
• Manage internal changes and support your team and customers through it
• Have a clear understanding of your region’s customers, their needs, cultural differences and challenges
• Have a clear understanding of your region’s performance and opportunities
• Build and manage relationships with customers in your region to drive the health and growth of your customer’s integrations
• For your high profile customers, gain an understanding of your customer’s internal structures, key stakeholders and their business and needs
• Be able to provide technical guidance to customers during all phases of their integration life cycle
• Collaborate with other departments on process changes and the rollout of it
• Create team and/or company relevant internal documentation
• Be able to recommend improvements to APIs internally and to your customers
• Investigate and resolve customer issues in a timely and professional fashion
• Develop a full understanding the industries in which Cint and your customers operate in and be able to promote Cint’s value proposition
• Ability to understand different and unique customer business models and how an integrating with Cint will benefit them
• Practice superior time management self-discipline to work independently