Senior Messaging and Compliance Manager, CareMessage
$145-169.5k
Patient engagement for underserved populations
Open for applications
Patient engagement for underserved populations
21-100 employees
Open for applications
$145-169.5k
21-100 employees
Company mission
To leverage technology to help safety net organizations fulfil the essential needs of underserved populations.
Role
Who you are
- Possess comprehensive understanding of and remain current on key compliance mandates and legislation related to Voice/SMS messaging, Privacy, and Healthcare, including but not limited to: HIPAA, TCPA, STIR/SHAKEN, & other state mandated Privacy Acts such as CCPA, VCDPA, etc
- Demonstrated experience with Project and/or Program Management in a cross-functional capacity
- Proven familiarity with contractual terms, language, and implementation
- Highly organized and detail-oriented, with strong emphasis on thoroughness
- Strong interpersonal skills with ability to interact and build rapport with executive-level external clients and internal stakeholders
- Exceptional written and oral communication skills
- Ability to identify and manage priorities
- Capable of multi-tasking and working independently
- Positive attitude and team player
- Expert proficiency on Microsoft Office and Google Suite
- You have experience working remotely
- You have a commitment to supporting and fostering diversity and inclusion within the teams you have worked with (We have a global team and you will regularly collaborate with people from a variety of walks of life)
Desirable
- Legal training and/or background
- Experience working closely with Product Development functions (Product/Engineering)
- Experience working in the B2B SaaS space
What the job involves
- Reporting to the VP of Engineering (who also serves as CISO and Chief Compliance Officer (CO)) and working closely with the COO, our Senior Compliance and Privacy Manager will play a key role in advising and overseeing compliance at CareMessage
- Draft, edit, review and interpret Contracts, Policies, Business Associate Agreements, Terms of Service, and other similar contractual documents, through the lens of compliance considerations and mandates
- Remain up-to-date on new regulations in our space that have ramifications for our product, business, and/or customers and their patients
- Review and assist with the selection and implementation of related compliance training resources for workforce
- Lead initiatives that increase our team’s awareness of and responsiveness to compliance requirements including internal training, audits, etc
- Advise on investigations and risk assessments of potential privacy breaches, if needed (rare)
- Conduct compliance risk analyses and make recommendations and decisions to best protect the company
- Develop relationships with external SMEs, industry groups, and legal counsel as it pertains to compliance related topics
- Participate in synchronous and asynchronous product discussions to advise on compliance-related implications
- Draft internal and external facing communications to help our team and our customers remain aware and compliant with all regulations
- Be an advocate for compliance within the company
- Build and maintain strong relationships with peers and stakeholders
- Within 1 Month you'll:
- Gain a foundational understanding of our business, customers and patients
- Meet all key internal stakeholders and begin to understand and assess our Compliance policies and protocols
- Establish meetings and connection points with key external stakeholders
- Within 3 Months you'll:
- Perform a gap assessment of Compliance policies and protocols and work with CO and COO to develop roadmap of preliminary findings
- Create systems for maintaining awareness of and communicating key industry updates regarding relevant compliance changes
- Take over responsibility for Compliance responsibilities covered (or not covered) by other team members
- Within 6 Months you'll:
- Display strong leadership in the area of compliance having established strong rapport with all internal and external stakeholders
- Own the review of all contracts, agreements and documents with compliance related impact
- Established a clear process and cadence with Product, Engineering, Operations and other relevant functions to maintain an ongoing adherence to all related compliance topics
Our take
CareMessage allows healthcare providers to keep in touch with patients after consultations or treatment, prompting engagement from inactive clients and improving health outcomes for those in need of follow up care. For the providers themselves, CareMessage also offers workflow automation and management tools to optimize business. The result is fewer no-shows, and less time wasted on administrative duties.
Whilst this kind of practice management product is nothing new in the private healthcare sector, CareMessage’s client focus is. Pointedly, the non-profit works with a network of over 300 global safety net organizations, through which it reaches over 7 million underserved patients.
Over recent years, the CareMessage engagement system has also been used to publicise other safety net services like food support over the pandemic period. This kind of growing, popular, and socially impactful influence is remarkable and helps offer an urgent solution in the increasingly stressed US healthcare market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2020
$0.3m
GRANT
Jul 2017
$12m
SERIES B
Total funding: $19.4m
Company benefits
- Competitive salary
- Flexible work hours as a fully remote team
- Half-day Fridays
- Generous medical, dental, and vision insurance for employees and their families
- Health Savings Accounts and Flexible Spending Accounts
- 401k retirement plan
- Short & long-term disability insurance
- Paid parental leave for biological and adopted children
- 9 wellness days to be used for anything that comes up in life or self-care
- Paid time off & 1-month (20 working days') paid sabbatical after the 4-year anniversary
- 15 paid company holidays, plus a ~5-day mid-year break and a ~5-day end-of-year break
- Employee Assistance Program
- Budget for professional and personal development (webinars, online courses, books, and more)
Company values
- Collaboration: We are a distributed, all-remote team where everyone works together to make an impact. We do this by keeping a growth mindset, embracing and learning from failures, and an attitude of winning or losing together
- Action: We are strong in our convictions and advocate for the customers and patients we serve. We take action on insights gained through empathy to improve outcomes for our patient populations and improve our customers' experiences with our products
- Results: We are committed, honest, and take our work seriously. We achieve big impactful goals with independent problem solving, accountability, initiative, and data-driven impact
- Empathy: We empathize with and respect each other, our customers, and the underserved populations they serve. To do our best work for our patients we must treat each other with care, create an inclusive environment for all team members, and prioritize our own wellbeing
Company HQ
Pacific Heights, San Francisco, CA
Articles
Leadership
Vineet Singal
(CEO)An instructor at Stanford University Medical Center who subsequently moved onto the Stanford board of trustees, and then the Stanford medicine community council.
Cecilia Corral
(VP of Product)Worked on engineering diversity programs at Stanford School of Engineering, and then moved on to assist with the grand challenge scholars program at the University of Texas.
People progressing
Orit is a Principal Product Manager at CareMessage that has grown with the team from an Associate PM, all the way to Principal!
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