Account Manager, PermitFlow
$90-110k
+ Equity & $18K – $22K Bonus
3 days a week in office
Construction permit application and management platform
Posted today
Construction permit application and management platform
21-100 employees
Posted today
$90-110k
+ Equity & $18K – $22K Bonus
3 days a week in office
21-100 employees
Company mission
To streamline and simplify construction permitting in the United States.
Role
Who you are
- Proven Account Manager: You have experience managing a portfolio of 5–6 figure B2B SaaS accounts, with a strong track record of renewals and upsells
- Revenue-Driven: You view customer management through the lens of growth — identifying expansion opportunities and working cross-functionally to drive account value
- Strategic Partner: You excel at understanding customer business needs and translating them into actionable account plans that generate mutual success
- Process-Oriented Operator: You thrive in an early-stage environment, helping to shape account management playbooks and contributing to scalable systems
- Analytical Communicator: You're confident using data to influence customer conversations, evaluate health signals, and identify churn or upsell risks early
- This is a foundational role — perfect for someone eager to take ownership, influence company direction, and be a driving force behind PermitFlow’s growth
- 2–4 years of experience in a B2B SaaS Account Management, Sales, or Customer Success role (startup experience preferred)
- Proven track record of renewals, upsells, or account growth
- Strong negotiation and presentation skills
- Self-starter who thrives in ambiguous and evolving environments
- Experience in construction, permitting, or real estate tech is a major plus
What the job involves
- As an early Account Manager at PermitFlow, you’ll be responsible for owning the commercial relationship with a portfolio of construction and real estate development clients — driving value, revenue, and retention
- Manage a book of business consisting of contractors and developers; build and deepen relationships with decision-makers and influencers
- Own the full account lifecycle — from implementation oversight to ongoing engagement, renewal, and expansion
- Develop strategic account plans that identify growth opportunities (e.g., new projects, regions, or service lines)
- Lead renewal negotiations and coordinate expansion discussions in partnership with Sales and Customer Success leadership
- Collaborate closely with Permit Operations to ensure high-quality onboarding and ongoing service delivery
- Monitor account health and proactively mitigate churn risk through structured interventions
- Partner with Product and Ops to advocate for customer needs and influence our roadmap
- Help build our GTM foundation by contributing to processes, playbooks, and future hiring as the team scales
Application process
- 20 minute initial assessment
- 20 minute interview with recruiter
- 30 minute hiring manager interview
- 30 minute role playing interview with hiring manager
- 30 minute interview with our CEO
- Reference check
- Offer!
Our take
Aiming to create value in the construction market currently worth over $1.5 trillion, San Francisco-based PermitFlow is a construction permit application and management platform for builders and owners.
For too long, builders have been shuffling through the unique processes of municipalities, whereas now PermitFlow offers a standardized permit application workflow through which users can easily prepare and submit permit applications, receive approvals, and respond to municipal comments on one single platform. This saves time, reduces errors and shortens municipal review cycles, ultimately speeding up the time taken to permit.
In partnership with TraceAir, PermitFlow is set to transform construction project management by combining advanced technologies. This collaboration aims to enhance efficiency and reliability, creating a more streamlined process that benefits builders and stakeholders across the nation.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2024
$31m
SERIES A
May 2023
$5.5m
SEED
Total funding: $36.5m
Company benefits
- Equity packages
- 100% Paid health, dental & vision coverage
- Company issued laptop
- Home office & equipment stipend
- Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
- Commuter benefits
- Team building events
- Unlimited PTO
Company HQ
Milpitas, CA
Leadership
Francis Thumpasery
(CEO)Previously served as Senior Business Analyst for McKinsey & Company. Co-founded mBulance.
Salary benchmarks
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