Sales Operations Specialist, Fluent
Deal Desk
$75-90k
Customer acquisition platform
Be an early applicant
Customer acquisition platform
201-500 employees
Be an early applicant
$75-90k
201-500 employees
Company mission
To change the digital marketing industry through smarter technology and better economics.
Role
Who you are
- At least 4-6 years operations experience in a relevant role preferably in a media, tech or digital marketing company
- Bachelor’s degree or equivalent experience
- Tech-savvy, ability to learn and work in different systems (Tropic/HubSpot, NetSuite) and internal tracking platforms
- Experience reviewing agreements including master service agreements, IOs, SOWs, etc
- Strong verbal and written communications skills
- Excellent organizational and time management skills with the ability to manage several projects simultaneously
- Comfortable working with data and numbers – running excel reports, VLOOKUPs
- Comfortable working in a fast-paced environment
- Proficiency with Microsoft Office and web-based research
- NetSuite, HubSpot, Tropic and Zendesk experience are assets
What the job involves
- Fluent is seeking a Sales Operations Specialist to oversee the day-to-day operations of our offshore team dedicated to business operations
- In addition, the ideal candidate will collaborate with cross-functional teams (Sales, Marketing, Legal, Finance, Business Operations) to develop an understanding of existing processes, business and compliance needs to ensure seamless workflow while adhering to our internal controls
- Oversee day to day operations of the Offshore team dedicated to business operations (order creation, campaign details update from ITPs, HubSpot to NetSuite system synch, sales classification of orders, planned billing process reconciliation etc.)
- Lead meetings and collaborate with Sales, Marketing, Account teams, Offshore, Finance, Legal on lead to client process and workflows (HubSpot/NetSuite, etc.)
- Own the day to day operations for the Deal Desk, ensuring efficiency and accuracy
- Own Legal tasks related to compliance, including managing the legal queue in NetSuite and HubSpot to ensure legal review of new and existing contracts
- Liaise between internal leaders and Tropic representative (Vendor Management system) for vendor contracts
- Control owner for specific internal controls related to business operations/legal compliance (monthly checklist items for financial close)
- Identify gaps in workflows and suggest improvements for process efficiency
- Support with ad hoc projects as needed
Our take
Finding new customers used to be a slow and expensive process for businesses, but modern adverts are driven by data to efficiently target consumers and optimize the success of campaigns. However, creating such data-driven advertisement campaigns requires data frameworks and digital content creators to support them, resources that many businesses are unable to access.
Fluent provides a data-driven digital marketing platform for businesses looking to find new customers through advertising by leveraging data analytics, digital media properties and simple software integrations. The company achieves this by capturing first-party insights through consumers who are searching for new brands, using predictive modelling to match these audiences with relevant ad campaigns.
Whilst data-driven advertising is nothing new, Fluent has taken the unique angle of collecting first-party data from consumers who sign up to their digital media properties with the intention of finding personalized brand recommendations. This approach ultimately benefits both parties, helping brands to find new customers who are actively looking for their products or services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company benefits
- Ample career and professional growth opportunities
- New Headquarters with an open floor plan to drive collaboration
- Health, dental, and vision insurance
- Pre-tax savings plans and transit/parking programs
- 401K with competitive employer match
- Volunteer and philanthropic activities throughout the year
- Educational and social events
Company HQ
Battery Park City, New York, NY
Leadership
Ryan Schulke
(Co-Founder & CSO)Experience as Account Executive for Innovation Ads and MediaWhiz Holdings LLC, and Media Director for Clash Media US.
Matthew Conlin
(Co-Founder & Chief Customer Officer)Experience as Account Executive for Innovation Ads and Trancos, and was Director of Sales for Clash Media USA from 2007 to 2010.
Don Patrick
(CEO)Joined the company in 2018 as COO, becoming CEO in 2021. Is also a Managing General Partner at Natirar and was CEO at SenecaOne Finance.
Salary benchmarks
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