Onboarding Coordinator, Plaid

• 1–3 years of experience in onboarding, events, employee experience, HR, workplace experience, administrative support, or a related role
• Strong organizational and coordination skills, with the ability to manage multiple tasks, deadlines, and details at once
• Clear, warm, and timely written and verbal communication skills across email, Slack, support tickets, and in-person interactions
• Experience supporting the planning and execution of events, meetings, onboarding programs, or other employee-facing experiences
• Confidence speaking in front of groups and a willingness to facilitate onboarding sessions with training and support
• Strong attention to detail when managing calendars, travel arrangements, participant lists, materials, communications, and other program logistics
• A collaborative mindset and comfort working with partners across teams such as People, Workplace, TechOps, Communications, and Finance
• Ability to provide friendly, solutions-oriented support to new hires and employees while knowing when to involve the appropriate partner
• Comfort working in a fast-paced environment where priorities may shift and processes may continue to evolve
• Commitment to creating inclusive and welcoming experiences for employees from different backgrounds and locations
• Comfort being a visible presence in the San Francisco office three days per week, Tuesday–Thursday, and engaging with employees face-to-face
• Must be able to lift up to 50 pounds
• We encourage you to apply to a role even if your experience doesn't fully match the job description

Desirable

• We're looking for an Onboarding Coordinator to join our Employee Experience team in San Francisco
• You'll help create a warm and seamless welcome for new Plaids by coordinating onboarding logistics, supporting new-hire travel, answering questions, and assisting with in-person sessions
• You'll also support employee events and programs that help Plaids feel connected, valued, and engaged
• Help create a warm and seamless welcome for new Plaids by coordinating logistics for recurring in-person onboarding cohorts, including calendars, room reservations, materials, supplies, Slack groups, and welcome communications
• Manage and review new hire travel logistics, including reviewing bookings in Brex, following up with new hires who haven't booked, flagging out-of-policy bookings, processing spend limit requests, and coordinating hotel bookings and travel details for non-SF new hires with our T&E partners
• Keep onboarding details accurate and organized by maintaining participant lists, tracking travel and attendance, updating internal resources, and communicating changes to key partners
• Be a friendly and reliable resource for new hires by monitoring and responding to questions in Zendesk within established response times, providing clear and welcoming support, and involving partner teams when needed
• Help bring onboarding days to life by preparing spaces, organizing materials, coordinating meals and supplies, and providing hands-on support to facilitators and new hires
• Lead or facilitate onboarding sessions as needed, creating an engaging and welcoming experience for each new-hire cohort
• Gather feedback and identify opportunities to improve onboarding logistics, communications, and the overall new-hire experience
• Assist with planning and executing employee events and programs including retreats, Plaiderdays, monthly social hours, holiday parties, onsites, and offsites
• Serve as the first point of contact for employee emails, Slack messages, and support tickets, responding directly or routing inquiries to the appropriate team member
• Keep programs running smoothly by managing important operational details, communicating directly with employees, and providing hands-on support before and during events
• Support and contribute to various programs across the employee journey, helping ensure employees feel valued, engaged, and connected from onboarding through career milestones