Cloud Support Associate Internship, Amazon
March 2026 start, Support Engineering
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Currently enrolled in or will receive a Bachelor’s or Master’s Degree in Tech with a graduation date in 2027
- Basic knowledge of at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
- Basic knowledge of Networking and Databases
- Basic knowledge of Operation Systems Windows and/or Linux
Desirable
- Knowledge of internet fundamentals and cloud computing concepts
- Familiarity with Database, Storage, & Big Data concepts
- Knowledge of Networking fundamentals like CIDR notations, OSI model, DNS, HTTP, TCP/UDP, DHCP, routing, switching, subnets, NAT
- Comfortable working in a Linux/Unix environment
- Customer facing work experience
What the job involves
- **This is a 6 month internship starting in March 2026**
- Would you like to use the latest cloud computing technologies
- Do you have an interest in helping customers understand application architectures and integration approaches
- Are you familiar with best practices for applications, servers, and networks
- Do you want to be part of a customer facing technology team helping to ensure the success of AWS as a leading technology organization
- Amazon Web Services (AWS) is the market leader and technology forerunner in the cloud business
- As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications
- As an Amazon intern, you will be interacting with your peers and the AWS global team of full-time professionals as part of our AWS Cloud Support team
- You’ll be working at the forefront of AWS and providing expert technical support to organizations all across the globe
- You will benefit from the opportunity to gain experience on our cloud services, hands on training, and learning as you go
- If you fit the description, you could be the person we are looking for
- We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success
- Come build the future with us
- Each day will bring new and exciting challenges on the job while you:
- Learn and use ground-breaking technologies
- Complete AWS certifications
- Work on projects that improve support-related processes with fellow interns in other locations
- Design, build and deploy tools/applications for AWS Support Engineers
- Interact with leading engineers around the world
- Partner with AWS teams
- The Cloud Support Associate Internship Program provides interns with the technical and functional skills training based on Cloud Support Builder standards
- On a typical day, a Cloud Support Builder will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat). They apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue
- A Cloud Support Builder may also develop, train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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