Workplace Experience Specialist, Braze
+ ESPP
5 days a week in office
Customer engagement platform
Posted today
Customer engagement platform
1001+ employees
Posted today
+ ESPP
5 days a week in office
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- 1-2 years of experience in Workplace role
- Experience in change management, administration and vendor management
- Experience working with building management; union building experience a plus
- Demonstrated success in a fast-paced, rapidly growing organisation with an ability to manage competing priorities
- Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
- Data-driven with a mindset of continual improvement
- Demonstrated success in building strong relationships cross-functionally
- A strong communicator, keeping teams and stakeholders informed and up to date
- Passion for best-in-class workplace experience and customer service
- Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
- A creative problem-solver, bringing innovative ideas and solutions to the table
- A sharp eye for detail and a sense of office pride
- An awesome can-do attitude - no task is too big or too small
- Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
- Familiar with Mac computer and GSuite
What the job involves
- We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our London office and play a key role in its ongoing growth and development
- In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace operations initiatives
- The London Workplace Experience team will consist of a Workplace Experience Receptionist, a Workplace Experience Specialist (this role), and a Senior Workplace Experience Specialist, who serves as the site lead
- This position sits within the People Team and reports to the Workplace Experience Regional Manager for EMEA
- Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience
- You’ll maintain a strong pulse on the needs of our London employees and be adaptable to evolving global conditions and workplace dynamics
- This role will be required to be in-office 5 days per week
- Support day-to-day operations of the London office, acting as the first responder for maintenance issues, event logistics, and workplace service tickets via Jira - all with a strong customer-first mindset
- Keep things running smoothly by managing the post room, locker assignments, and core workplace programs like in-office catering, dog policy, and signage standards
- Create a standout first impression by maintaining a warm, well-organised reception area and providing daily coverage that reflects Braze’s hospitality standards
- Uphold office standards through daily walkarounds - flagging issues, ensuring safety, and taking pride in a clean, well-presented workspace
- Manage office access and security, including issuing badges, handling access requests, and working closely with building security teams
- Deliver memorable in-office experiences, collaborating with the Employee Experience team on local events like anniversaries, mixers, and ERG activations
- Support hybrid working through smart desk management and collaboration with the global Workplace Experience team
- Maintain strong cross-functional relationships with teams like IT, Finance, and Employee Experience - acting as a go-to partner for all things workplace
- Be a data-driven partner to local leadership - keeping a pulse on evolving needs and helping shape the future of the London office
- Track budgets and vendor spend, supporting financial planning and procurement processes with attention to detail
- Keep Envoy updated for seamless visitor and vendor management
- Support policy and process development, contributing to global workplace strategies, especially around hybrid work
- Serve as secondary liaison with building management, ensuring smooth coordination and fast issue resolution
- Manage meeting room bookings and logistics for client meetings and internal events
- Own local comms, including weekly office updates to keep the London team informed and engaged
- Bring fresh ideas and improvements, always looking for ways to elevate the workplace experience and enhance how the London office operates
Salary benchmarks
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too
- Learning & Development: We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement
- Global Presence: Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
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