Enterprise Customer Success Manager, Verifiable

Salary not provided

Plus equity

Salesforce

Senior and Expert level

Remote from US

More information about location

Automated credentialing for healthcare

Be an early applicant

Automated credentialing for healthcare

101-200 employees

HealthcareB2BEnterpriseSaaSAPIIdentity

Be an early applicant

Salary not provided

Plus equity

Salesforce

Senior and Expert level

Remote from US

More information about location

101-200 employees

HealthcareB2BEnterpriseSaaSAPIIdentity

Company mission

To drive efficiency, quality and compliance across the healthcare system by building a modern infrastructure for how provider networks are managed.

Job

Company

Role

Who you are

5+ years of Enterprise Customer Success in B2B SaaS (healthtech preferred)
Experience managing a book of business > $3M ARR, building pipeline, & closing deals
Strong Executive relationship-building, communication, presentation and problem-solving skills
Experience navigating complex, matrixed client relationships and driving retention
Familiarity with Salesforce CRM and customer success tools

What the job involves

Verifiable is seeking an experienced Enterprise Customer Success Manager to drive customer satisfaction, retention, and growth within our most strategic accounts
This role will be the primary point of contact for our Enterprise customers—ensuring seamless onboarding, delivering ongoing support, identifying expansion opportunities, translating customer feedback into actionable insights, and ultimately delivering ROI for customers
You’ll work cross-functionally with Product, Solutions, Enablement, and Support to build lasting relationships and maximize customer value
Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality for Enterprise
Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers
Develop Verifiable product expertise to build credibility and add value for customers
Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers
Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts
Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements
Support accounts with custom reporting needs outside of the standard product
Monitor account health and proactively resolve and escalate issues to reduce churn
Maintain CRM hygiene, ensuring account records and documentation are up to date
Pursue ongoing healthcare industry and CRM platform education and training
Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies

Our take

Healthcare organizations have long suffered from poor access to real-time credentialing data, meaning that they may find it difficult to ensure their patients and customers that staff members are who they say they are. Verifiable has built an automation tool that can quickly undertake healthcare credentialing and compliance processes, verifying a healthcare provider’s background information, skills, and competency levels.

Boasting the ability to accelerate credentialing processes from weeks to days, it’s no surprise that Verifiable’s API-first approach has attracted nearly $50 million in investment. It has expanded its focus to enterprise customers as well as healthcare providers and has a lucrative partnership with Salesforce. Its 2023 round of funding will be funnelled into expanding the latter, whilst also growing its team and product line.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Jul 2023

$27m

SERIES B

Aug 2021

$17m

SERIES A

Total funding: $47.2m

Company benefits

Remote team - work from anywhere
Health, vision, dental and life insurance
401k
Generous Parental Leave
Unlimited PTO
All the equipment you need to do your job

Company HQ

Congress Avenue Historic District, Austin, TX

Leadership

Vivekanand Rajkumar

(Co-Founder & CTO)

Previously CTO at Maidsafe, IT Productions Engineer at Preview Services, Game Admin at World of Dragons and Server Specialist at IBM UK.

Nick Macario

(Co-Founder & CEO)

Previously Co-founder at Dock and Co-founder and CEO at Remote and Branded.me and EZ ATM INC.

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