Senior Customer Success Manager, BigID
Midwest
$125-145k
+ Variable/Bonus Compensation & Equity Incentives that align with individual and company performance
Data intelligence platform for business
Open for applications
Data intelligence platform for business
501-1000 employees
Open for applications
$125-145k
+ Variable/Bonus Compensation & Equity Incentives that align with individual and company performance
501-1000 employees
Company mission
To enable organizations to know their enterprise data and take action for privacy, protection, and perspective.
Role
Who you are
- Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform
- 5+ years in Customer Success managing a portfolio of large enterprise accounts
- Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus)
- Proven experience working in the Midwest for at least 3 years
- Demonstrated ability to address customer needs and provide appropriate best practices
- Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
- Deep understanding of value drivers in recurring revenue business models
- Familiarity with on-premise and/or cloud data landscape
- Outstanding interpersonal communication, customer relationship, and executive presentation skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
- BS/BA degree
What the job involves
- We’re looking for a Sr Customer Success Manager to join our growing team to cover our Midwest
- A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results
- This role reports to a Director, Customer Success
- Deploy Standardized Engagement Models: Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams
- Promote Process & Best Practice Optimizations: Promote best practices, playbooks, and processes to ensure consistency and scalability of BigID offerings. Challenge the customer and influence their strategic decision making, driving the case for change towards improved operational health
- Customer Retention & Growth: Partners with customers to understand their business objectives, identify opportunities, and align BigID products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where BigID can provide added value to maximize retention and minimize churn
- Customer Relationship Management: Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, using partnerships with other account team leaders leading orchestration across internal/external stakeholders
- Risk Mitigation: Proactively identifies, monitors, and mitigates actual and potential blockers related to contract entitlements and mobilizes resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth
- Cross-Functional Collaboration: Collaborates partnership between the Customer Success team and internal teams to drive synergies and optimize client outcomes
Our take
Data is a critical factor for any business, from finance to retail to technology and beyond. After the General Data Protection Regulation was introduced in 2016, companies were forced to reconsider their approach to data privacy and security. The founders of BigID saw this opportunity and launched their company in the same year.
BigID develops software that helps companies have secure customer data and satisfy privacy regulations. It uses advanced machine learning and identity intelligence to help enterprises better protect their customer and employee data at a petabyte scale. The company helps organizations manage and protect their customer data, meet data privacy and protection regulations like the CCPA and GDPR, and leverage coverage for all data across all data stores.
The company achieved unicorn status after securing $200M over four successful fundraising rounds in three years. It is now honing the product that has delivered such success, with features such as expanded risk management with executive risk reporting, as well as new advanced ML-driven capabilities. On top of this, it has plans to accelerate its global expansion as it looks to capture more clients across the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Mar 2024
$60m
LATE VC
Jan 2022
$12m
LATE VC
Total funding: $318.1m
Company benefits
- Stock options
- Comprehensive benefits for you and your family
- Ability to work remotely
- Flexible hours and generous paid time off
- Professional growth opportunities + LinkedIn Learning
- Team fun & company outings
Company values
- Care - Care about the world, about each other, about our customers, about doing good work
- Do - Do what it takes to make a positive impact. Make a difference. Be a catalyst for growth
- Try - Innovate and explore. Chase possibility. Break things and rebuild to be better than before
- Shine - Celebrate your differences. Champion small wins and big ones. Shine bright
Company HQ
Chelsea, New York, NY
Articles
Leadership
Nimrod Vax
(Co-Founder & CPO)Nimrod worked at NetMount, Business Layers, and Netegrity after studying at Tel Aviv University. They then spent 9 years at CA Technologies, before leaving to found BigID in June 2015, where they have served as Head of Product since.
Dimitri Sirota
(Co-Founder & CEO)Previously co-founded API security & management pioneer Layer 7 Technologies, which sold to CA Technologies in 2013.
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