Implementation Consultant, OpenGov
$88-115k
OTE
Cloud ERP software for the public sector
Open for applications
Cloud ERP software for the public sector
501-1000 employees
Open for applications
$88-115k
OTE
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- 2+ years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar
- At least 2 years of experience in software implementation consulting or equivalent transferrable work with external clients
- Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices
- Proficiency in training customers on software solutions to address key workflows and business processes
- Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers
- Strong skills in conceptualization of patterns, modeling, and design, enabling efficient solution development
- Advanced Excel skills, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted reports
- Demonstrated track record of working in a fast-paced environment, effectively managing internal procedures and process improvements while collaborating with team members
- Ability to adapt quickly to changes in product features and respond strategically to meet customer needs
- Excellent interpersonal skills, including strong verbal and written communication skills, teamwork, and a commitment to exceptional customer service
What the job involves
- The Implementation Consultant plays a vital role in driving value for OpenGov customers through the successful and seamless implementation of our solutions
- This position requires extensive product knowledge, subject matter expertise, and the ability to make informed solution recommendations
- The primary responsibility of the Implementation Consultant is to oversee the entire implementation process, establishing a solid foundation for our customers’ OpenGov solution and ensuring maximum value for their investment
- In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members
- Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements
- Act as the primary technical point of contact for new customers deploying OpenGov or expanding their implementation, ensuring effective communication and smooth deployment
- Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of OpenGov software solutions
- Understand customer requirements and pain points, collaborating with cross-functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows
- Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions
- Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers
- Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects
- Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring OpenGov remains a preferred and indispensable solution
- Collaborate with internal departments at OpenGov to enhance delivery efficiency and effectiveness
- Serve as a trusted advisor to both customers and OpenGov team members, providing valuable insights and guidance based on expertise and experience
Our take
As the world digitizes, governments must innovate their operations in order to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualize operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
Trinidad, San Jose, CA
Leadership
Zachary Bookman
(CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
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