Dialer Enterprise Client Success Manager, Doximity
Equity available
Professional medical network for physicians
Be an early applicant
Professional medical network for physicians
501-1000 employees
Be an early applicant
Equity available
501-1000 employees
Company mission
To connect healthcare professionals and make their lives more productive.
Role
Who you are
- 2+ years of client-facing experience
- Strong communication, customer service, and presentation skills
- Excellent attention to detail and analytical thinking
- Quick learner with problem-solving skills and the ability to work independently
- Comfortable in a fast-paced, evolving environment
- Process improvement mindset
- Experience managing technical implementations, such as SSO integration
What the job involves
- Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing client needs and goals
- You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role
- As a Dialer Enterprise Client Success Manager, you’ll ensure a seamless client experience by guiding healthcare IT teams and end-users through the successful launch and adoption of our Dialer Enterprise tool
- Your role is key to maintaining client satisfaction and driving agreement renewals
- Lead clients through a successful implementation, from onboarding to product configuration and support
- Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch
- Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding
- Develop and maintain project timelines for both clients and internal teams
- Provide training, user documentation, and educational resources in partnership with Marketing
- Serve as the internal client advocate, ensuring deadlines and requirements are met
- Build strong relationships with key stakeholders to drive product adoption
- Track engagement metrics and demonstrate ROI to clients through strategic positioning
- Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively
- Partner with Relationship Management to facilitate seamless contract renewals
Our take
Doximity provides an app to connect physicians to one another, so they can stay on top of medical news and in touch with their peers. Establishing itself as the "LinkedIn for Doctors", it has become the largest community of healthcare professionals in the US, with a large majority of doctors, NPs & physician assistants among its verified members.
Though there are other platforms out there connecting physicians, Doximity appears to be regarded as the leader in this space, boasting a large and established presence. Amongst its successes is the fact its "Doximity Dialer" platform has twice been recognized as 'Best in KLAS’ in the Telehealth - Video Conferencing Platforms segment at the KLAS awards.
The company has significantly grown its revenue in recent years, primarily through allowing drugmakers to promote products and services to doctors, and acting as a recruitment tool for medical systems. The company is currently focused on developing its product, increasing its utility through integrations with health record systems and adding AI administrative tools. It is well poised to achieve its ambitious goal of attaining $1 billion in annual revenue by 2028.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2014
$54m
SERIES C
Sep 2012
$17m
SERIES B
Total funding: $81.8m
Company benefits
- Competitive health insurance
- Equity grants for all employees
- Lunch & Learns, and a conference/training budget focused on topics relevant to your line of work
- Events - a few times a year, we get the entire team together to celebrate our recent victories and plan our next milestones
- The chance to recognize your colleagues when they step up their game (Doximity will sponsor a small bonus)
- 401k plan with traditional (pre-tax) and roth (after-tax) options (we'll match contributions dollar per dollar, up to $3,000)
- Adoption & fertility benefits for eligible employees - including financial reimbursement, paid parental leave, and bonding leave
- Remote working options
- Home office stipend
Company values
- Get Stuff Done: We are doers. We solve problems everyday by treating obstacles like an adventure
- Stretch Goals: Innovation requires us to push the limits. We challenge assumptions and shoot for the stars
- Straight Talk: We say what we think and every voice is heard and respected. Transparency makes us stronger
- Bring the Real You: We bring our quirky, unique selves to work. Diverse personalities create a more interesting and creative environment
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Jeff Tangney
(CEO & Co-Founder)Previously President & COO at Epocrates.
Shari Buck
(Co-Founder)Previously worked at Bluefish Wireless in Product Management and Operations.
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