Marketing Operations Manager, Darktrace
$110-120k
Salesforce
Hubspot
JIRA
Senior and Expert level
London
New York
AI cybersecurity solutions
Be an early applicant
AI cybersecurity solutions
1001+ employees
B2BArtificial IntelligenceMachine LearningSaaSCyber Security
Be an early applicant
$110-120k
Salesforce
Hubspot
JIRA
Senior and Expert level
London
New York
1001+ employees
B2BArtificial IntelligenceMachine LearningSaaSCyber Security
Company mission
To free the world from cyber disruption.
Role
Who you are
- Bachelor’s degree in Marketing, Business, Marketing, Information Systems, or a related field
- 5-7+ years of experience in marketing operations, marketing automation, or CRM system management
- Hands-on experience with HubSpot Marketing Hub and Salesforce CRM required
- Experience managing workflows, integrations, and lead management processes between marketing and CRM systems
- Familiarity with JIRA or similar project management/ticketing systems
- Exposure to marketing technology vendor management and procurement processes preferred
- Willing to work hybrid work model out of the Darktrace New York office
- Strong understanding of marketing automation principles, CRM data structures, and campaign management processes
- Excellent troubleshooting and analytical skills with attention to data quality and accuracy
- Ability to manage multiple projects and priorities simultaneously in a fast-paced environment
- Strong communication and collaboration skills across technical and non-technical teams
- Highly organized, detail-oriented, and process-driven mindset
- HubSpot Marketing Hub (workflow automation, list management, campaign tracking)
- Salesforce CRM (campaigns, lead routing, reporting, data management)
- JIRA (ticket management, request tracking, and workflow documentation)
- Additional martech platforms and tools as required (e.g., data enrichment, analytics, integrations)
What the job involves
- As a modern-day Marketing Operations Manager, this candidate should demonstrate AI-first thinking and will be responsible for managing and optimizing the systems, processes, and integrations that power the marketing organization
- This role ensures data accuracy, campaign efficiency, and seamless coordination between marketing, sales, and business operations through the effective use of AI, marketing technology, and CRM
- The candidate will oversee system integrations (including HubSpot and Salesforce), manage workflow and campaign automation, troubleshoot sync and data flow issues, and explore new technology investments
- A key part of the role will be working closely with the Director of Marketing Operations to ensure any new requests major SaaS or other technology goes through an overall review prior to vendor onboarding, which includes comparisons with equivalent SaaS, gap analysis and feature set reviews
- Additionally, this role will support process improvement initiatives, documentation, and vendor management to ensure operational excellence across the marketing technology stack
- Monitor and maintain HubSpot ↔ Salesforce integration, ensuring sync health and accurate data exchange between systems
- Troubleshoot and resolve integration and sync errors related to contacts, leads, campaigns, and other marketing data
- Support and oversee additional marketing technology integrations to maintain data consistency and workflow efficiency
- Conduct periodic reviews of system configurations and recommend enhancements to improve performance and reporting accuracy
- Configure, test, and monitor marketing automation workflows and campaign programs within HubSpot
- Manage campaign membership through list imports, segmentation, and association with Salesforce campaigns
- Perform quality assurance (QA) checks to validate campaign setup, data accuracy, and proper system tracking prior to launch
- Collaborate with campaign managers to ensure effective lead capture, nurture, and follow-up processes
- Oversee lead flow, routing, and syncing processes between HubSpot and Salesforce
- Troubleshoot and resolve issues related to lead assignment, scoring, and data integrity
- Partner with Sales Operations to maintain clean data and improve lead lifecycle management
- Support data governance initiatives and enforce marketing data best practices
- Partner with Salesforce Administrators to address bug fixes, permission requests, and system enhancement requests
- Participate in user acceptance testing (UAT) for new system features or configuration changes
- Maintain documentation of system updates, workflows, and process changes
- Assist with periodic audits of user access, permissions, and data integrity
- Manage JIRA tickets or equivalent project management systems to track marketing system requests, enhancements, and incidents
- Prioritize and communicate the status of open tickets to stakeholders
- Collaborate cross-functionally with IT, Security, IT Procurement, and Legal to ensure timely resolution of issues and completion of projects or new vendors being onboarded
- Serve as the primary point of contact for marketing technology vendors
- Coordinate purchase orders (POs), track invoices, and ensure subscriptions are renewed on time
- Partner with Finance and Procurement to ensure payment processing and budget compliance
- Maintain documentation for vendor contracts, renewals, and service agreements
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.
The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company benefits
- 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service 🇬🇧
- Additional birthday day off 🇬🇧
- Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution 🇬🇧
- Optional BUPA private medical insurance for you and your immediate family 🇬🇧
- Life assurance with a benefit of 4x your annual basic salary 🇬🇧
- Employee Assistance Programme offering both on-line and telephone support and resources to you and your family 🇬🇧
- Cycle to work scheme 🇬🇧
- Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme 🇬🇧
Company HQ
Cambridge, UK
Leadership
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
Share this job
View 28 more jobs at Darktrace