Relationship Director, Vitesse

• A proven track record in Corporate Relationship. Management with minimum of 3-5 years’ experience as an RD (or equivalent)
• Excellent relationship management skills with a proven track record in growing an existing business portfolio as well as achieving and exceeding revenue targets through consultative sales methods
• Strategic mindset to adopt effective client strategies and account planning
• Excellent interpersonal, verbal and written communication skills
• Proven ability to manage multiple tasks, projects and deadlines simultaneously
• Proficient computer skills, especially Microsoft Office applications and Salesforce for effective client management
• Ideally with experience in the Insurance industry and/or global banking and payments infrastructures, but not essential
• Ability to work effectively in a team environment
• Passion for fintech/scale-ups with a mentality to get your hands dirty!

• Working in our Relationship Management team, you will play a pivotal role in the heart of our business, focused on our top tier customers operating in the world’s largest insurance markets
• Collaborating across our teams to ensure that we deliver on our customers global strategies to enable their growth and efficiency
• Acting as their advocate in our business and developing strong relationships built on trust and expertise
• Relationship Management of US Insurance customers (Global as well depending on relationship/need)– owning Exec level relationship to develop strategic partnerships with our insurance portfolio.
• Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets
• Collaborate closely with colleagues across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner. Leveraging industry expertise and client feedback improve our insurance proposition. Understand US market nuances and competitive landscape; work closely with Client Service, Operations and Product Teams to create more value for our existing client base
• Maintain an accurate database of customer information through effective CRM management (Salesforce.com)
• Create and develop client presentations and sales pitch materials to support customer conversations
• Depending on existing US client migration to US entity and new US deal flow, build and develop team where required to support US expansion, however, leveraging UK coverage and shared service capabilities
• Oversee a team of relationship managers, offering strategic direction, mentorship, and performance feedback to drive the growth of client portfolios, ensuring the achievement of business targets

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

Total funding: $127.7m

Vitesse is a payment business providing global payment services to a range of businesses. Operating on one of the largest domestic banking and payment networks in the world, Vitesse gives its customers direct access to over 180 countries' domestic payment networks and processes over $10B in transactions.