Director of Managed Services Organization Operation, Clover Health
$160-190k
+ Equity, ESPP, and performance-based bonus program
Healthcare technology company
Job no longer available
Healthcare technology company
501-1000 employees
Job no longer available
$160-190k
+ Equity, ESPP, and performance-based bonus program
501-1000 employees
Company mission
To improve the quality of life of our members and physicians by reducing doctor-insurer friction and increasing visibility into the health of each patient, leading to improved care.
Role
Who you are
- A high-judgment operator who gets things done, fast and well
- Comfortable with ambiguity; you don’t wait for clarity, you create it
- Analytical and structured, you can break down complex problems and drive decisions
- Strong communicator who can influence senior stakeholders, including executives
- Likely background: consulting, Strategic Chief of Staff, or scaled operations leadership
- Experience working across functions and driving outcomes without direct authority
What the job involves
- Clover Assistant (CA) provides clinicians with real-time insights to improve care, and our Managed Services Organization (MSO) is the engine that drives CA adoption, integration, and performance across our provider network
- By owning provider enablement, and performance management, the MSO translates our technology and strategy into measurable outcomes. This role sits at the center of that system, responsible for turning Clover Assistant from a powerful tool into consistent, scalable impact across the network
- This role will be focused on the NJ Market
- This is not a traditional operations role. You’ll operate in a high-ambiguity, fast-moving environment where priorities shift and clear playbooks rarely exist. You’ll be expected to create clarity, drive execution, and deliver outcomes with a high degree of autonomy under significant visibility from executive leadership
- Your mandate is simple: ensure Clover Assistant scales effectively across the provider network—turning strategy into consistent, measurable performance
- Partner directly with MSO and CCS leadership to drive “North Star” operations initiatives
- Own ambiguous, cross-functional problems end-to-end—from diagnosis to execution
- Build and run the operating system for provider growth and CA adoption, including metrics, reporting, and accountability mechanisms
- Identify what’s broken (or missing), design solutions, and push them through to results
- Diagnose and fix breakdowns in provider activation, onboarding, and ongoing utilization of Clover Assistant
- Lead high-stakes projects, executive reporting, and board-level narratives
- Own execution across Product, Analytics, Growth, and Provider Success—ensuring priorities translate into delivered outcomes, not stalled initiatives
- What Winning Looks Like:
- Measurable improvement in Clover Assistant utilization across priority provider segments
- Faster provider activation and onboarding timelines
- Clear, trusted visibility into growth and performance metrics at the leadership level
- Cross-functional initiatives consistently deliver outcomes, not just plans
- How You’ll Be Measured in Year One:
- Increase Clover Assistant utilization across targeted providers (PCPs and key specialties)
- Reduce time from provider contract to first meaningful CA usage
- Improve performance of low-utilization providers (moving them above defined thresholds)
- Increase number of actively engaged PCPs using CA (not just contracted)
- Improve attribution rates by connecting members to high-performing PCPs
- Establish clear, trusted reporting used by leadership to drive decisions
Our take
Clover Health is a medical insurance company operating as a Preferred Provider Orgaization for Medicare Advantage, the Medicare plan for elderly American citizens. It aims to reduce the doctor-insurer friction to increase visibility into the health of patients.
Supported by Clover, physicians are able to focus on people rather than paperwork. It offers patient-centered analytics and a dedicated care management team, so it is able to rapidly identify potential healthcare risks and provide preventative care. This helps to provide a more sophisticated level of care than existing providers.
Over the years, Clover Health has performed well in a rapidly growing market, despite hitting profitability issues back in 2021. The company smartly focussed in on this issue, and is now expecting to reach profitability in 2026. With the growing number of elderly Americans, the market is only going to get bigger, presenting an opportunity for even bigger growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2019
$500m
SERIES E
May 2017
$130m
SERIES D
Total funding: $925m
Company benefits
- Paid parental leave and a life insurance policy
- Commuter benefit program
- 2 paid volunteer days for an organization of your choice
- 401(k) contributions
- Home office reimbursement for full-time employees
- 18 paid vacation days, 9 paid sick days, 10 company holidays, and a floating holiday
- Medical, dental, and vision plans; healthcare and dependent care FSA as well as a health and wellness benefit
Company HQ
Downtown, Nashville, TN
Leadership
Vivek Garipalli
(Founder & Executive Chair)They started out in Healthcare Investment Banking with Credit Suisse before joining the Blackstone Group. They also worked in Private Equity at J.P. Morgan, and co-founded Ensemble Health Partners and CarePoint Health System.
Aric Sharp
(CEO)Has a history of successfully leading healthcare start-up, turnaround, and transformation efforts in a variety of settings including physician practices, clinically integrated networks, large health systems, and insurance products.
Share this job
View 22 more jobs at Clover Health