Customer Support Engineer, Tipalti

CA$70-80k

+ Stock options

HTML

Salesforce

Zendesk

NetSuite

Quickbooks

Junior and Mid level

Vancouver

More information about location

3 days a week in office

AI-powered platform for finance automation

Job no longer available

AI-powered platform for finance automation

1001+ employees

B2BArtificial IntelligencePaymentsSaaSAccountingAutomationProcurement

Job no longer available

CA$70-80k

+ Stock options

HTML

Salesforce

Zendesk

NetSuite

Quickbooks

Junior and Mid level

Vancouver

More information about location

3 days a week in office

1001+ employees

B2BArtificial IntelligencePaymentsSaaSAccountingAutomationProcurement

Company mission

To make it as easy as possible for employees and suppliers to collaborate with finance.

Job

Company

Role

Who you are

2+ years of hands-on technical support experience at a SaaS company, with a focus on delivering support through email, live chat and phone
Proven experience managing multiple tickets while maintaining high service quality (CSAT)
Experience with troubleshooting integration, data sync, and application related issues
Strong communication skills, including written, verbal and listening
Detail oriented and well organized
Always learning, has a growth mindset
Strong creative thinking and problem-solving skills
Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce
Experience with NetSuite / QuickBooks or other ERP systems, knowledge of accounting is a big plus
Experience with payment systems and/or working at a Fintech company – an advantage
Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage

What the job involves

Tipalti is hiring a Customer Support Engineer to help customers resolve technical and product issues while ensuring post-sales success
You’ll manage escalations, collaborate with Customer Success, Product, and Engineering teams, and act as a customer advocate by sharing feedback to influence the product roadmap
You’ll also contribute to Tipalti’s knowledge base, helping deliver world-class support and drive long-term customer satisfaction
Provide world-class service to our customers and ensure customer success post sales
Provide specialized support on both technical and product issues, also manage customer escalations
Lead / coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required
Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive product roadmap
Create and contribute to the development of knowledge articles in Tipalti’s knowledge base
Potential for shifts between 8am–7pm PST

Our take

Digital finance innovations across the last decade have dramatically changed how financial operations are conducted, with businesses managing their payables workloads digitally. Despite such innovations, many workflows are still conducted manually, leading to time-consuming, repetitive and inefficient workflows.

Tipalti provides a global payments, accounts payable and purchase order automation platform, with tools for each area to reduce manual workflows and optimize operations. The platform’s functionalities are designed to be flexible for the scaling of growing businesses, helping to optimize financial visibility, efficiency and control without the need for business infrastructure changes.

Whilst individual platforms exist for these functions, Tipalti has recognized that businesses do not want to juggle fragmented software solutions inefficiently, and delivers everything in one place. It continues to develop its offering, with a recent influx of funding supporting the incorporation of agentic artificial intelligence capabilities.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (3.5)

Company

Funding (last 2 of 8 rounds)

May 2023

$150m

GROWTH EQUITY VC

Dec 2021

$270m

SERIES F

Total funding: $766m

Company benefits

Hybrid work model
Equity packages
Company events
Collaborative work spaces
Opportunities for professional growth
Inclusive community
Global opportunities and exposure
Authentic colleagues
Autonomy

Company HQ

Town Center, Foster City, CA

Leadership

Chen Amit

(Founder & CEO)

General Manager of ECI Telecom from 1998 to 2000. Experience as CEO of Atrica.

Salary benchmarks

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