Lead Product Manager, Flex
Self Service
$216-270k
2-5 days a week in office
Flexible rent payment application
Be an early applicant
Flexible rent payment application
501-1000 employees
Be an early applicant
$216-270k
2-5 days a week in office
501-1000 employees
Company mission
To help people pay for the things that matter most.
Role
Who you are
- 7+ years of consumer product management experience, operating at a senior or lead IC level
- Strong consumer growth instincts — you think in funnels, activation, and retention, and you've driven measurable growth through disciplined experimentation and worked directly in the data to read results and make the call
- Deep customer empathy, with a habit of shaping product direction from real member needs and friction
- A track record of owning a product or domain end to end — setting vision and strategy, translating it into multi-quarter roadmaps, and being accountable for measurable business and member outcomes
- Comfort as the decision-maker — driving to a call rather than waiting for consensus, influencing across Engineering, Support, and Housing, and engaging senior and executive stakeholders directly
- Fluency with AI tools to accelerate discovery, spec writing, and research — and an eye for where AI can improve the Self-Service experience
What the job involves
- Flex is hiring a Lead Product Manager to own our Self-Service experience — the product surface closest to our members' end-to-end journey
- This is the PM who lives inside the full consumer flow: you'll understand every step a member takes in-product, where friction shows up, and how we solve member problems before they reach support
- You'll own the Self-Service domain outright — roadmap, prioritization, and outcomes — and connect that product's performance directly to Flex's top-level business goals
- Success here is measured in member and business outcomes: more needs prevented or resolved instantly without a human in the loop, leading to lower cost to serve and stronger retention
- You'll own the data-backed point of view on which problems we prevent, which we solve directly, and which we route for follow-up — and tie each to a number on the company scorecard
- You'll run a fast, rigorous experimentation engine, moving from ideation to full experimentation with discipline, and you'll act as the decision-maker even when consensus isn't immediate
- You'll report to the Senior Director of Product, Member Health, and hold the final call on the Self-Service roadmap
- You'll represent your product area directly to our CEO, COO, VP of Customer Support, and GM of Housing — so your work is seen, and owned, at the top of the company
- Beyond the product surface itself, you'll help shape Flex's broader member health strategy as we build out our AI efforts
- You'll sit closer to the member than anyone at Flex — so the hardest problems in the consumer experience are yours to own, and the retention wins that come from solving them are yours to unlock
- Own the Self-Service domain end-to-end — outcomes, priorities, roadmap — including the evidence-based call on which member problems to prevent, which to solve directly, which to route, and through which channel
- Run a rigorous experimentation engine, from ideation to shipped test, to move retention, instant-resolution rate, and cost to serve
- Partner across Engineering, Design, Marketing, Member Support, and Housing as the directly responsible owner of Self-Service — you make the call and drive decisions to resolution rather than brokering consensus among stakeholders
- Inform Flex's broader member support strategy, including shaping how AI is used to expand and improve the support experience
- Use AI tools to materially compress your own discovery, spec, and iteration cycles
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- Medical, Dental & Vision: Your healthcare will be available from Day 1— giving you immediate peace of mind — with best in class coverage and options.
- Parental Leave: Step away with paid time off to focus on family and life’s newest chapter.
- NYC HQ: Collaborate in our lively New York headquarters, with new office space on the way!
- 401(k) Retirement Savings: Plan ahead with our 401(k) program to grow your future. And starting early 2026, employees will be eligible for a company match!
- Flex Giving: Flex Giving empowers employees to support local nonprofits advancing housing stability in the communities we call home.
- Employee Assistance Fund: Confidential financial support to teammates facing unexpected hardships or emergencies.
- Hybrid Work Policy: Work flexibly from home, with in-person collaboration and events that matter.
- Unlimited PTO + Holidays: Take the time you need— whether that’s a vacation, recharge, or simply a long weekend
- Free Flex Subscription: As a Flex employee, you'll have full access to our services without charge.
- GrubHub Credit: Enjoy meal credits while in the office, so you’re fueled for the workday ahead.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Prior to co-founding Flex in 2019, Shragie co-founded Boundless Reality. They graduated from Yeshiva University in 2015 with a Bachelor's Degree in Finance.
YeTong Shao
(Co-Founder)Prior to co-founding Flex in 2019, YeTong co-founded Boundless Reality alongside Shragie. They graduated from the University of Chicago with a Bachelor's Degree in Mathematic & Economics.
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