People Operations Specialist, Packback
$77-90k
+ Annual bonus opportunity
More information about location
1 day a week in office
AI-powered education technology
Be an early applicant
AI-powered education technology
101-200 employees
Be an early applicant
$77-90k
+ Annual bonus opportunity
More information about location
1 day a week in office
101-200 employees
Company mission
To help every student develop their unique voice, and the writing skills to express it
Role
Who you are
- Packback is looking for a People Operations Specialist to join our team. We’re looking for HR folks who have experience working as a generalist and wearing multiple hats within the People Operations function
- Your main focus at Packback will be in Recruiting, Onboarding, Learning & Development and Employee Communication and Events
- You are someone who has worked at a smaller, fast-paced organization where you've owned multiple disciplines within People Operations
- You prioritize a positive and equitable employee and candidate experience in all of your work, and know that while we have a lot to get done in a day as an HR person, we can never stop moving forward
- 3+ years in an HR or People Operations role where you have had to work in multiple disciplines across HR, including L&D, recruiting, and employee experience
- 2+ years of full lifecycle recruiting for roles across the business, including sales and software engineering hiring
- Proven experience designing and delivering training experiences
- Proficiency using and administering Applicant Tracking Systems (ATS), such as Greenhouse, Lever, or similar platforms
- Familiarity with learning management systems (LMS) and designing training programs that are impactful and consumable
- This is a hybrid role and requires working every Thursday in our office in downtown Chicago
- Emotional Intelligence: ability to understand and manage your own emotions, including strong self-awareness and self-regulation; as well as the ability to recognize and influence the emotions of those around you to drive productive and growth-oriented conversations
- Talent Assessment: ability to evaluates a person's skills, competencies, and potential for a specific role, and coach hiring managers and teams on their talent assessment practices
- Project Management: ability to plan, organize, lead, and control projects to ensure they are completed successfully with strong attention to detail
- Program Development: ability to identify area of focus, define objectives, scope framework of project, build materials with targeted delivery methods, plan to assess results and revise
- Exceptional communication (spoken and written) skills across levels (internal and external) with a high degree of discretion, professionalism, and diplomacy
What the job involves
- Manage the end-to-end recruitment process, including sourcing, job postings, screening resumes, conducting and scheduling interviews, and negotiating offers
- Collaborate with hiring managers to understand their hiring needs and develop job descriptions and interview plans tailored to the specifics of their roles
- Use various sourcing strategies, including LinkedIn Recruiter, AI tools, job boards, and networking, to identify and attract candidates. Partner with Marketing on social posts that positively impact our employer brand
- Maintain the applicant tracking system to ensure an efficient recruitment process and positive candidate experience
- Own and enhance the onboarding process for new hires, ensuring a smooth transition into Packback
- Partner with hiring managers to ensure all new employees have a fully developed onboarding plan, including a 30/60/90 with clear milestones
- Develop onboarding materials and resources to familiarize new employees with company culture, policies, and procedures
- Coordinate orientation sessions and training for new employees, connecting them with key team members and resources
- Gather feedback from new hires to iterate and improve the onboarding experience
- Partner with CEO and VP, People on company communication, including owning agendas and decks for weekly company-wide meetings and monthly town halls
- Build relationships with leaders across Packback to ensure we have clear cross-company communication
- Maintain our intranet so information is accurate, easily to find, and consumable
- Partner with VP, People on employee survey and focus group program
- Design and implement onboarding and training programs for new hires and ongoing development for existing employees. Partner with departments to identify what training needs are unique within a team and what can be scaled across Packback
- Coordinate workshops, seminars, and training sessions, both live and content built for our LMS
- Evaluate the effectiveness of training programs through feedback and performance metrics, and make improvements as necessary
- Organize and coordinate employee events, including team-building activities, training sessions, and company celebrations
- Manage event logistics, including budgeting, venue selection, and vendor coordination
Application process
- You have the option to include a cover letter
- You don't have to - we don't count it against you if you don't
- If you do, we'd love your cover letter to help us understand why you are a fit for this role at Packback
- A form letter that is generic and impersonal is worse than no letter at all
- If you choose to include one, please use it to tell us why this opportunity excites you!
Our take
Packback provides a suite of AI-enabled products to help students build skills such as critical thinking and researching. Its approach is backed by research on motivation and learning, and is built on the idea of students having the autonomy to ask and answer the questions that interest them.
Packback stands out for its targeting of known pain-points in other online educational programs. For example, its use of AI feedback means that students receive immediate and personalized feedback as they write, so they don't have to get something wrong in order to learn.
This approach has been well-received by educators and parents alike, and has seen the company raise significant funding over the years. The latest round, invested by a leading growth equity firm, will support Packback's continued expansion as sets out to meet rising demand for better online education resources.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Jan 2019
$2.5m
SERIES B
Jan 2018
$4.2m
SERIES A
Total funding: $10.7m
Company benefits
- Intentional culture - we work hard to make Packback a safe environment where people can focus on doing great work instead of dealing with drama
- Career development pathways
- Generous leave policies for welcoming new children or family care
- Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
- 401k plan (with employer matching)
- Remote Work Policy
- Flexible ‘Unlimited’ Vacation Policy, with a minimum of 10 vacation days recommended
- Employer Assistance Program (EAP)
- Subsidized Calm and DoorDash subscriptions
- Free discount programs
Company values
- We are fearlessly curious
- We are radically kind
- We do what we say we will do
- We never stop moving forward (no matter how small the step)
- We earn our leadership through ownership and optimism
- We employ an investor’s mindset
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Jessica Tenuta
(Co-founder & CPO)Co-founder and Creative Director at Play Together Records. Former TEDx Speaker, Brand Designer for LISTEN LLC and Owner of InkBlot Designs.
Nick Currier
(Co-founder & CFO)Member of Next Series Club. Worked at PwC for 3 years, ultimately as a Senior Associate. Was also an Internal Audit Intern at COUNTRY ® Financial.
Kasey Gandham
(Co-founder)Co-founder and A&R at Play Together Records. Also worked in Marketing and A&R at Geffen Records.
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