Internal Tooling Engineer, Eight Sleep

• 1-3 years of web and/or experience with React
• Expertise in scripting languages such as; Python, React, Javascript or Bash
• Previous experience in a customer-facing role (Support, Solutions Consulting, etc)
• The ability to be flexible, learn, and adapt
• Operate at the lowest level of detail
• Ability to be part of an “on call” after-hours rotation team

• As an Internal Tooling Engineer, you will play a crucial role building internal tooling that ensuring our customers receive timely and effective technical support for all our products and services
• You will be responsible for resolving technical issues, providing guidance, and maintaining a positive customer experience through clear communication and efficient problem resolution
• Bridge the gap between the Customer Service/Logistics team and Engineering by helping resolve technical issues
• Develop a deep technical understanding of the Pod to fully understand its capabilities, troubleshoot systems, and execute world class customer support
• Collaborate with the Product Management team to define, implement, and facilitate on-going data gathering and reporting that directly impacts the product development cycle
• Develop, monitor and summarize customer satisfaction, support, and other related metrics to management along with proactive recommendations to improve customer support
• Design, build, automate and operate test systems to perform functional testing on product to determine operating condition
• Support Customer Experience by troubleshooting escalated cases
• Develop and manage support and operations tools, processes, and people, and when necessary, providing direct, on-site customer support

Total funding: $162.1m

The last decade has seen a major uptick in the number of startups and companies dedicated to supporting consumers to build good health habits, typically around food and fitness. That enthusiasm is now quite rightly being extended to how we sleep.