Customer Success Engineer, Eight Sleep
+ Equity
Smart mattress for sleep fitness
Open for applications
Smart mattress for sleep fitness
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To fuel human potential through optimal sleep.
Role
Who you are
- 1-3 years of web and/or experience with React
- Expertise in scripting languages such as; Python, React, Javascript or Bash
- Previous experience in a customer-facing role (Support, Solutions Consulting, etc)
- The ability to be flexible, learn, and adapt
- Operate at the lowest level of detail
- Ability to be part of an “on call” after-hours rotation team
What the job involves
- As a customer success engineer, you will play a crucial role in ensuring our customers receive timely and effective technical support for all our products and services
- You will be responsible for resolving technical issues, providing guidance, and maintaining a positive customer experience through clear communication and efficient problem resolution
- Bridge the gap between the Customer Service/Logistics team and Engineering by helping resolve technical issues
- Develop a deep technical understanding of the Pod to fully understand its capabilities, troubleshoot systems, and execute world class customer support
- Collaborate with the Product Management team to define, implement, and facilitate on-going data gathering and reporting that directly impacts the product development cycle
- Develop, monitor and summarize customer satisfaction, support, and other related metrics to management along with proactive recommendations to improve customer support
- Design, build, automate and operate test systems to perform functional testing on product to determine operating condition
- Support Customer Experience by troubleshooting escalated cases
- Develop and manage support and operations tools, processes, and people, and when necessary, providing direct, on-site customer support
Our take
The last decade has seen a major uptick in the number of startups and companies dedicated to supporting consumers to build good health habits, typically around food and fitness. That enthusiasm is now quite rightly being extended to how we sleep.
Eight Sleep makes “smart” mattresses and mattress covers (for regular mattresses) that use machine learning and other artificial intelligence-based algorithms to improve your sleep both by changing temperature and monitoring other physical parameters to provide an overall picture of your health.
The company is focused on two levers for growth. First, building out more technology through additional products and acquisitions, exemplified by the introduction of Span Health’s fitness-tracking app. Secondly, international expansion in Europe, where it has got off to an impressive start in the UK.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2021
$86m
SERIES C
Nov 2019
$40m
SERIES C
Total funding: $162.1m
Company HQ
Chelsea, New York, NY
Articles
Leadership
Matteo Franceschetti
(Co-Founder & CEO)Co-founded and led GIR (acquired in 2014) and Global Investment (acquired 2011).
Massimo Andreasi Bassi
(Co-Founder & CTO)Previously a Senior Software Engineer at Upsight. Also founded Staq in 2012. Before that, worked as VP of R&D for DomainsBot.
Alexandra Zatarain
(Co-Founder & VP of Brand & Marketing)Prior to Eight Sleep, served as a Mentor, offering marketing experience, for various startups, academic institutions, and Wall Street organizations.
Salary benchmarks
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