Customer Success Manager, Implicity
Operations & Small business
€38-41k
+ stock options and 10% variable.
3 days a week in office
Universal remote monitoring platform for cardiac patients
Job no longer available
Universal remote monitoring platform for cardiac patients
101-200 employees
Job no longer available
€38-41k
+ stock options and 10% variable.
3 days a week in office
101-200 employees
Company mission
To improve clinic operations and the standard of care by harnessing the full power of data.
Role
Who you are
- Proven Track Record: You have at least one experience in Customer Success, Sales, or Account Management
- SaaS Culture: You are comfortable with complex software products
- Languages: You speak and write fluently in both French and English
- Rigor & Precision: You maintain high attention to detail, especially when handling sensitive health data
- Simple Communication: You can explain technical things clearly to non-experts
- Action-Oriented: You are proactive and don't wait for instructions to solve a problem
What the job involves
- As a Customer Success Manager (Operations & Small business), you are the key contact for medical users who rely on our cardiac remote monitoring platform daily
- By mastering our technology, you help them stay focused on what matters most: caring for their patients. You don’t just manage accounts, you ensure our tools deliver their full promise to help doctors at scale
- Direct Report: Anaïs (Lead CSM)
- Collaboration: You will work closely with the Customer Success team, the Sales department, and the Product team
- Relationship Management: Build and maintain strong ties with demanding medical teams through active listening and professional excellence
- Training & Education: Teach medical staff how to use our platform and explain complex features in simple terms to ensure they are fully autonomous
- Upsell: Proactively identify and negotiate opportunities to grow the value of your accounts
- Product Expertise: Deep dive into the platform and our internal tools to solve client questions independently and become a true product expert
- Customer Voice: Relay field insights and user feedback to the rest of the company to help improve the platform
- Travel requirements: approximately 10% of the time, including client site visits and annual conventions
- Ops & Process Improvement: Identify optimization areas and launch projects (like FAQs or Webinars) to help the team support more clients as we grow
Application process
- 1st HR Contact with Astrid (Talent Acquisition) – 30-45 min (G-meet)
- 👥 Job Interview with Anaïs (Lead CSM) – 30-45 min (G-meet)
- 🧠 Technical Interview with Anaïs (Lead CSM) & Anne (Head of Customer Success) – 1h30 - (On-site) (Case study and role-play)
- 🤖 Fit Interview with Lucie (COO) – 1 hour (On-site or Remote)
- Meet the Team – 30 min - On-site or Remote
- 📞 Reference Check & Offer (usually follows within 72 hours 🤞)
- Depending on your availability, the recruitment process should last less than 3-4 weeks
Our take
The MedTech boom has seen many innovations through the 2010s, and Implicity, a remote patient monitoring and cardiac data management company, has definitely had a clear lineage of growth since its founding in 2016.
Implicity develops software to monitor and analyze the information from pacemakers and cardiovascular devices to aid physicians and healthcare professionals through all stages of a patient’s treatment. However, maintaining growth on one product alone is hard, especially with so much MedTech competition. Implicity remedies this with its other product, a data analysis platform that uses AI and cloud technology to analyze the devices linked up to its aforementioned pacemaker and cardio health platform. Implicity leverages this data for use in patient management, clinical studies, and R&D.
Playing both fields of MedTech has diversified the draw for hospitals and companies to Implicity. It continues to update and diversify the double offering via updates to its systems with the company hoping to exemplify the continued innovation that is key to MedTech company growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2024
$2.9m
GRANT
Apr 2022
$23m
SERIES A
Total funding: $30.6m
Company HQ
North Cambridge, Cambridge, MA
Leadership
Arnaud Rosier
(Co-Founder & CEO)Currently a Cardio Electrophysiologist at Ramsay Santé Hospital. Previously a Cardiac Electrophysiologist at Groupement des Hôpitaux de l'Institut Catholique de Lille and Cardiologist at ADHP.
David Perlmutter
(Co-Founder & CIO)Previously worked in R&D at AIRTAG, as a Project Manager at HITRONETIC and as a Research Intern at CNES.
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