Staff Technical Account Manager, Affirm

• 7+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key technical relationships
• Comfort reading code in at least two programming languages
• Confident when discussing technical web development concepts
• Engineering managers respect your opinion after talking with you about different technical approaches
• A “think outside the box” approach to complex, bespoke integrations and technical problems
• Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
• Successful track record in retaining and growing enterprise accounts
• Strong project management skills, capable of influencing internal and external partners to stay on schedule

Desirable

• As an Enterprise Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale
• . You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle
• You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale
• You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations
• Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams
• You will be the primary technical lead over a set of enterprise merchants within a vertical or like category; you will be responsible for building the trust of your technical counterparts while also fostering long term relationships with all merchant partners
• Project Manage and provide world class technical guidance and solutions for new merchants’ integrations and post launch expansion initiatives; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
• Work closely with Commercial team counterpart(s) on establishing overall account strategy based on business goals and opportunities
• Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption from initial launch through scale
• Identify product gaps and/or optimizations to our existing solutions; conduct initial requirements gathering with merchants and provide timely feedback to our product and engineering teams
• Quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner