Senior Design Manager, Back Market
Purchase Journey
3+ days a week in office
Online marketplace for refurbished electronics
Posted today
Online marketplace for refurbished electronics
501-1000 employees
Posted today
3+ days a week in office
501-1000 employees
Company mission
To restore trust and desire for refurbished devices.
Role
Who you are
- Experience managing and growing a distributed design team (ideally with 3+ direct reports)
- Expertise in e-commerce or marketplace purchase experiences, with a track record of improving conversion rates and user satisfaction through design
- Ability to balance strategic thinking with tactical execution, developing long-term design vision while looking at the details that matter
- Excellent communication skills: able to inspire your team and influence senior stakeholders with clarity and empathy
- Experience with purchase funnel optimization, A/B testing, and leveraging data to inform design decisions
- Strong organizational skills: able to bring clarity, prioritize, and focus the team
- Emotional intelligence: humble, caring, fun, and supportive
- Professional fluency in English (our team is international)
- Comfortable working with design tools (Figma, AI tooling, prototyping, etc.) while also developing team processes and strategic frameworks
What the job involves
- We are seeking a Senior Design Manager dedicated to optimizing Back Market’s core purchase experience - from searching to checkout and beyond
- This is a strategically important role for us, so we want someone who will own, evolve, and elevate the design strategy for our purchase journey, someone that will drive us to greater things in the very heart of our marketplace business model
- You’ll directly lead and grow a team of 4 designers (3 product designers and 1 content designer)
- You’ll coach, mentor, and enable them to deliver high-quality work across product search, comparison, configuration, cart, and checkout
- You’ll partner with a cross-functional team and stakeholders to co-own the vision and translate insights into actionable strategies
- You’ll spend significant time both on people development and directly contributing to design vision and delivery on critical projects
- You’ll also join our Design leadership team, collaborating with fellow managers and craft leads to raise the bar for the entire organization
- Lead a team - provide design guidance, day-to-day direction, and career development
- Shape and execute the vision and design strategy for our core purchase experience, ensuring alignment with business objectives and user needs
- Advocate for user-centricity, design quality, and measurable business impact with cross-functional partners (Product, Engineering, Data, etc.)
- Drive team rituals and standards: facilitate collaboration, set operational excellence, and ensure quality in everything we ship
- Collaborate with leadership on cross-team design initiatives that mature our design practice and elevate our culture
- Model empathy, positivity, and proactivity: creating an environment where your team can do their best work, challenge the status quo, and grow into future leaders
Application process
- TA phone screen with Marie, 45 min
- Team fit interview with Florian, your future Manager and one of your managee , 45 min
- Leadership case , 60 min
- Stakeholder interview , 45 min
- BM values , 45 min
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company benefits
- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right)
- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become
Company HQ
19th arrondissement of Paris, Paris, IDF
Leadership
Previously Logistic Export Assistant at Devanlay Lacoste and Account manager at Neteven.
Vianney Vaute
(Chief Creative Officer)Previously Digital Strategist at Visual Link, Strategic Planner at BETC Paris and Strategist at Five by Five.
Salary benchmarks
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