Customer Success Specialist, Greenfly
$68-78k
+ Stock options
More information about location
Cloud-based digital media management platform
Job no longer available
Cloud-based digital media management platform
21-100 employees
Job no longer available
$68-78k
+ Stock options
More information about location
21-100 employees
Company mission
To provide real-time access to short-form digital media for staff, partners, athletes, and talent.
Role
Who you are
- The ideal candidate for this position is organized, an excellent communicator, and a strong multitasker
- You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment
- Excellent multitasker
- Strong project management skills
- Exceptional written and verbal communication skills
- Problem solver
- Organized and methodical approach to accomplishing tasks
- Proven ability to succeed in a fast-paced, startup environment
- Ability to ramp quickly
- A proactive, intentional approach to working with customers
- Experience working in a startup environment
- 2+ years of customer success or related roles in B2B SaaS
- Flexible hours to provide customer coverage
What the job involves
- Greenfly is seeking an outstanding Customer Success Specialist to support our company’s growth
- Our enterprise SaaS platform enables the world’s biggest sports and media organizations to leverage Greenfly’s short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners
- In this role, your priorities will be to support lead CSMs on our most strategic accounts, triage and solve general customer inquiries, and manage a small book of business
- Support strategic customer success leads on highest valued customers
- Quickly and thoroughly resolve strategic customer tasks
- Technically set up and maintain strategic customers’ platform experiences
- Work cross-functionally with tech and product teams to facilitate best in class experience for strategic customers
- Co-build a process for customer support across customer base
- Triage customer questions or issues to ensure speedy communication and resolution
- Be a product expert for customers and broader CS team
- Manage a small book of business
- Leverage product and industry knowledge to build trust and advocacy with customers
- Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
- Work proactively to eliminate risk for churn, escalating customer issues as needed
- Establish internal best practices to support scalability of efforts
- You may visit our Santa Monica, California HQ and/or New York sales office occasionally
Our take
Modern marketing thrives on digital media such as 'shorts', videos and image reels, and maintaining high volumes of such content for social media presence can be challenging. Digital media managers must share content with colleagues, clients, and ultimately social media platforms, and when paired with user-generated content from customers, this can quickly become too time-consuming to handle.
Greenfly provides a cloud-based digital media management platform for social media marketing teams, allowing businesses to manage large volumes of digital media within an automation-driven platform. The platform is collaboration-focused, allowing for the bi-directional sharing of digital media for marketing teams, clients, and audiences.
Whilst there are many other digital media platforms that the company must compete with, Greenfly stands out with its unique approach to collaboration, holding a strong focus on facilitating user-generated content sharing. It is also adopting the latest technologies to stay ahead of the competition, for instance incorporating Blinkfire's AI social media analytics into its product. Going forward off the back of VC funding in 2024, it is well poised to capture a greater market share of companies looking to manage their social media and content strategies.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2024
$14m
LATE VC
Aug 2021
$8.4m
LATE VC
Total funding: $43.3m
Company benefits
- Stock options: you'll be a co-owner of the company
- Health benefits: comprehensive coverage (medical, dental, vision)
- Flexible time-off and leave policies
- Latest generation Apple MacBook Pro with necessary peripherals to equip your home office
- Our Santa Monica HQ is at the center of the LA tech community
- Support fully remote teams but the role must be based in the United States
Company HQ
Santa Monica, CA
Leadership
Daniel Kirschner
(Co-Founder, President & CEO)Experience as Senior Advisor on Internet Policy and Associate General Counsel for the Federal Communications Commission. Senior Vice President of Corporate Affairs & Counsel for Activision Blizzard from 2012 to 2014.
Share this job