Senior IT Administrator, Fullscript
Digital health platform
Be an early applicant
Digital health platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Fullscript's mission is to help people get better.
Role
Who you are
- This is a hands-on, highly technical role for someone who thrives on solving complex problems, leading initiatives from start to finish, and helping others (as well as yourself) grow
- 5+ years experience in IT administration (or equivalent) with increasing levels of responsibility
- Strong expertise with macOS, Windows, SaaS management, and MDM tools (Jamf, Intune, etc.)
- Proficiency with SaaS platforms and identity access management (Okta or similar)
- Demonstrated experience leading IT projects from ideation to implementation, including planning, execution, and documentation
- Hands on scripting or automation experience (Python, PowerShell, or equivalent)
- Excellent troubleshooting skills across networking, infrastructure, and device level issues
- Strong mentorship and leadership abilities through guiding junior IT staff
- Clear empathetic communication skills with both technical and non-technical audiences
- A continuous improvement mindset, always looking for ways to make IT more efficient and scalable
What the job involves
- At Fullscript, our IT Team ensures that every teammate has the tools, systems, and support they need to do their best work
- As a Senior IT Administrator, you will be a doer and builder first and foremost. You will serve as the technical escalation point for our IT Admin team, own critical IT projects, and drive automation to make our IT operations more scalable and efficient
- You will collaborate closely with infrastructure and security teams, while also mentoring junior IT Admins and improving day to day processes
- Act as the escalation point for IT Admins I-III, providing expert level support across macOS, Windows, SaaS, and MDM environments
- Lead process improvement initiatives by identifying gaps, design solutions, and execute IT projects with minimal oversight
- Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (i.e. scripting, APIs, or automation platforms)
- Partner with infrastructure and security teams to ensure seamless end user support and compliance with security/legal requirements
- Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment
- Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development
- Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders
- Support live events including AV setup, livestreaming, and troubleshooting audio/video equipment
- Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes
Our take
Canadian-based Fullscript is a digital health platform that helps over 70,000 practitioners build positive patient relationships so as to deliver better patient care.
The platform enables users to prescribe and manage the use of healthcare’s best supplements and offers access to over 20,000 practitioner-grade products from hundreds of brands. This enables practitioners to design fully personalized plans for their patients.
The company has raised impressive funding since its conception, which has been invested into expanding its business across North America and developing more tools to serve its customers, aided through partnerships with further brands.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$240m
LATE VC
May 2019
$25m
SERIES B
Total funding: $273.1m
Company benefits
- Reach your wellness goals with our benefits plan, discount on practitioner-grade supplements, and company-wide health and wellness programs
- Our dedicated DEIB Council ensures we advocate for equality and encourage positive change within ourselves and the community. We value the unique qualities and perspectives of our team
- You choose your own office with our Wherever You Work Well approach. Whether that’s in-person or at home, teams aren’t defined by geography. Output, not location, is our success metric so we also offer a flexible approach to your working hours, vacation, and personal days
- We empower each other to grow with lunch and learns, lean in circles, show-and-tells, and more. Everyone has something to learn and something to teach so we pride ourselves on growing as a team
- We're not just a company — we're a community. Team lunches, weekly town halls, birthdays, parties, and clubs are an essential part of our community and culture
- The health of our people relies on the health of our planet. We are certified carbon-neutral, taking our first big step in creating a more sustainable future
Company HQ
Centretown, Ottawa, ON
Leadership
Kyle Braatz
(CEO)Previously co-founded Simply Story Videos and founded Typically Canadian Group. Served as CRO for Scotiabank.
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