Technical Account Manager, Super
Travel
$93-119k
+ Equity. Salary shown for US locations. For Canada: $94,000 - $121,000 CAD dependent on location
Cashback card & online savings provider
Open for applications
Cashback card & online savings provider
501-1000 employees
Open for applications
$93-119k
+ Equity. Salary shown for US locations. For Canada: $94,000 - $121,000 CAD dependent on location
501-1000 employees
Company mission
To create opportunities for everyone to put more money in their pocket.
Role
Who you are
- 2+ years in Technical Account Management, Technical Support, or a closely related technical integration role
- Strong analytical mindset with expertise in SQL (complex queries), API testing (RESTful APIs, JSON), and experience with tools like Datadog, Amplitude, Jira, VS Code, and AI assistance tools (e.g., ChatGPT, Cursor)
- Excellent communication and interpersonal skills, capable of clearly translating complex technical information to diverse stakeholders
- Ability to independently manage and prioritize workload, demonstrating high levels of initiative and accountability
- Experience thriving in a fast-paced, ambiguous environment, showing adaptability and resilience under pressure
What the job involves
- The Quality TAM team manages and enhances technical relationships with our strategic partners worldwide, ensuring seamless integrations and best-in-class performance
- We leverage technical acumen, problem-solving abilities, and strategic thinking to enhance partner success, maximize customer value, and drive business outcomes across multiple functions
- As a Technical Account Manager (TAM), you’ll own critical partner relationships within our Travel vertical
- Acting as the bridge between our internal teams (Engineering, Product, Data, Finance) and external partners, you’ll proactively manage and optimize integrations, analyze performance data, and drive improvements
- Your curiosity, technical understanding, and strong communication skills will enable you to solve complex issues, enhance operational efficiency, and contribute meaningfully to business growth
- Technical Relationship Management: Serve as the primary technical point of contact, effectively managing relationships with internal stakeholders and external partners. Ensure clear, proactive communication across teams to maximize partnership value
- Problem-Solving & Technical Leadership: Lead in-depth analysis of technical integrations and partner performance data. Drive complex projects end-to-end, identifying root causes and recommending practical solutions
- Data Analysis & Operational Excellence: Leverage SQL and data visualization tools to analyze complex datasets, interpret insights, and drive performance improvements. Develop actionable reports and dashboards that clearly communicate partner performance and integration health
- Collaboration & Influence: Act as Subject Matter Expert (SME) in cross-functional meetings, clearly articulating technical and business implications. Collaborate proactively with Product, Engineering, Data, Operations, and Finance to deliver strategic outcomes
- Continuous Improvement: Proactively suggest and implement process improvements to enhance the effectiveness of integrations and partnership management. Own, track, and drive completion of OKRs within your vertical
Our take
eCommerce scaleup Super (formerly known as Snapcommerce) is looking to revolutionize the eCommerce experience. Instead of shopping around disparate sources for the best consumer product deals, Super wants users to be able to send a message to their account and have the best personalized deals returned, ready to purchase.
The company has tried-and-tested this approach with its flagship and original platform Snaptravel, which delivers travel deals via a text-like interface across Messenger, WhatsApp, and SMS. It proved a hit, crossing the $1B sales mark with nearly half of sales coming from repeat customers. This is substantial, as any significant overhaul of how people shop requires both efficacy and popularity to catch on - Snaptravel has both, which bodes well for the broader Super brand.
The recent boom in eCommerce has spilt over into a marked increase in mobile commerce, too. With Gen Z more likely to shop using mobile, and this demographic maturing into a substantial consumer demographic, Super, with some serious funding to its name, is poised to lead a bold and lucrative new wave in online shopping.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$60m
SERIES C
Mar 2021
$85m
LATE VC
Total funding: $167.4m
Company benefits
- Competitive base salary
- Yearly learning & development allowance
- Bi-annual performance & compensation reviews
- Generous equity options
- RRSP & 401k employee contribution plan
- Health, dental, & vision insurance on day one
- Parental leave programs
- Wellness reimbursement
- Supplemental Life Insurance
- Unlimited PTO (yes, really!)
- Recharge days throughout the year
- Permanent remote flexibility
- Work-from-home allowance
- Office in Toronto
Company HQ
SoMa, San Francisco, CA
Leadership
Hussein Fazal
(Co-Founder & CEO)A Computer Science graduate with a background in software development, who went on to co-found and serve as CEO at AdParlor.
Henry Shi
(Co-Founder)Previously co-founded social discovery network uMentioned, and went on to work as a Google software engineer. Also invests in various internet and consumer startups.
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