Customer Success Manager, SOCi
$70-110k
Plus bonuses/commission
Marketing platform for multi-location brands
Be an early applicant
Marketing platform for multi-location brands
501-1000 employees
Be an early applicant
$70-110k
Plus bonuses/commission
501-1000 employees
Company mission
To redefine our relationship with software from a tool that we use to a partner that does the work for us, giving us more time to do what we love.
Role
Who you are
- Proven track record of success with a verifiable history of exceeding sales and customer success goals
- Highly organized with the ability to effectively manage multiple tasks and competing priorities
- Driven by personal, team and company achievement with a commitment to excellence
- Possess that rare blend of technical and sales acumen wrapped in a strong customer-centric mentality
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- Experience and comfort interacting with and influencing C-level executives
- Strong communication skills – written and verbal – with understanding of situational best practices
- Excellent presentation skills – from small to large audiences
- Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes
- Experience in SaaS, Social Media Management and enterprise software
What the job involves
- SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for a Customer Success Manager to grow long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives
- As the account owner, quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management
- As a member of our Customer Success team, you will proactively build relationships, identify and mitigate risk and expand product adoption in a one-to-many approach for our largest portfolio of customers. With a high number of customers, you will be adept at managing multiple priorities without sacrifice to proactive customer delight
- Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business
- Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
- Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion
- Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth
- Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers
- Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources
- Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions
- Ensure customer reference-ability and overall satisfaction level
Our take
SOCi is a localized marketing platform built specifically for multi-location marketers to optimize their localized strategies. In the digital age of advertising, SOCi enables marketing teams to share content so that each location stays true to the "national corporate personality" both in-person and, importantly, online.
The leader in the market, SOCi is leveraged by hundreds of national and global enterprises to manage campaigns for over 3 million business locations. It has a comprehensive product suite encompassing ads and social management, search visibility and review responses, and a powerful listening tool to gauge consumer sentiment towards both client brands and their competitors.
SOCi aims to redefine marketing software with its innovative approach, having significant funding to its name. This funding will help it develop a groundbreaking range of AI-powered marketing products, while also supporting strategic mergers and acquisitions, boosting customer success efforts, and driving international expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2023
$60m
LATE VC
Jan 2021
$80m
SERIES D
Total funding: $189.8m
Company benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
Company HQ
East Village, San Diego, CA
Leadership
Afif Khoury
(Founder & CEO)Previously founded and served as Managing Member for both Axon Ventures and Scatter Ventures. Experience as Director for Famgro Farms, as Senior Associate for Gunderson Dettmer, and as an Associate for Wilson Sonsini Goodrich & Rosati.
Alo Sarv
(CTO)Previously co-founded Fangate Media, Rippol, and Hydranode Project. Experience as Lead Programmer for Consensus Media, and as Senior Engineer for VodkaCran and Vusion. Owns SOCi Tech.
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