Partnerships and Growth Representative, Getlabs
Book at-home lab appointments
Be an early applicant
Book at-home lab appointments
21-100 employees
Be an early applicant
21-100 employees
Company mission
To save lives by delivering outstanding healthcare to everyone.
Role
Who you are
- The ideal candidate is highly organized, responsive, and proactive, capable of managing multiple priorities while maintaining a strong focus on partner satisfaction and execution
What the job involves
- The Partnerships and Growth Representative plays a key supporting role working in close partnership with the Customer Success and Business Development teams to deliver a high-quality experience across Getlabs’ partner base
- This role is designed to extend the capacity and effectiveness of both teams, ensuring day-to-day partner needs are addressed, operational workflows run smoothly, and accounts are positioned for growth
- Customer engagement & support
- Serve as the primary point of contact for a portfolio of partners following implementation
- Deliver a white glove customer experience through proactive communication, responsiveness, and relationship management
- Build trusted relationships with operational, clinical, and executive stakeholders
- Participate in partner escalations from the beginning through resolution while maintaining clear communication and timely follow-up
- Develop a deep understanding of each partner's business objectives and recommend solutions to support those achievements
- Growth & Adoption
- Drive utilization, adoption, and long-term engagement across assigned partner accounts
- Conduct portal demonstrations, training, and onboarding sessions for new and existing partner teams
- Introduce new product features, and service capabilities that improve partner performance
- Identify opportunities for account expansion, cross-selling, and increased utilization
- Partner closely with Business Development to support renewal strategies and account growth opportunities
- Monitor customer health metrics and proactively mitigate retention risks
- Project Management
- Serve as the project manager for partner initiatives from planning through execution
- Coordinate implementation of new workflows, operational enhancements, and product launches
- Manage timelines, deliverables, follow-up items, and stakeholder communication
- Ensure partner requests and internal initiatives are completed accurately and on schedule
- Maintain detailed project documentation and action plans in Salesforce CRM
- Cross-Functional Collaboration
- Act as the liaison between Business Development and internal departments to ensure alignment throughout the sales process and post close
- Coordinate closely with Operations, Clinical, Engineering, Finance, and Patient Experience
- Gather partner feedback and collaborate with Product and Operations on continuous improvement initiatives
- Operational Excellence
- Monitor partner performance against SLAs, KPIs, and operational metrics
- Analyze utilization, appointment volume, adoption trends, and service performance
- Identify operational gaps and develop solution oriented recommendations
- Maintain accurate account documentation, reporting, and activity within Salesforce CRM
Our take
Around 70% of all medical decisions are based on lab results, yet 30% of all patients skip their lab orders. Getlabs is aiming to eliminate the friction causing individuals to skip blood tests by bringing the lab to people's homes.
The company charges for drawing the labs, and a patient's insurance pays for the blood work to be processed, as it normally would. To get blood drawn at home, Getlabs charges the patient between $29-$49, up to twice the price of a normal lab test.
Getlabs was formed after its founder saw a gap in the virtual healthcare system, which is expanding rapidly - with companies like Capsule, Amazon Pharmacy and PillPack (owned by Amazon) offering prescription delivery to your door. Getlabs partners with telemedicine services so patients never have to leave their homes - beginning with a collaboration with in-home primary care clinic Nice Healthcare and genome company Inocras.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$20m
SERIES A
Apr 2021
$3m
SEED
Total funding: $24m
Company benefits
- Valuable stock option plan
- Dynamic work environment
- Flexible paid time off
- Collaborate with top talent
- Medical, dental, and vision insurance
Company HQ
Santa Monica, CA
Leadership
Kyle Michelson
(Founder & CEO)Founder of Instameet, then Founder and CEO of Streamup, which was part of Y Combinator in 2016. Founded Getlabs in September 2018.
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