Senior IT Engineer, Numan

• Solid experience in IT, systems administration, or a similar hands-on role
• Experience mentoring or managing others — and a collaborative style
• Hands-on experience with Google Workspace
• A knack for troubleshooting and problem-solving — and helping others do the same
• A structured, detail-driven approach, with the ability to juggle multiple priorities
• Strong communication skills and the confidence to work with people across the business
• Knowledge of networking, security best practice, and cloud tech
• Experience with ITSM tools (Freshservice, Jira Service Desk), identity/SSO solutions (OneLogin), and MDM (e.g., Kandji)
• Familiarity with ITIL principles and how to apply them

Desirable

• We’re looking for a Senior IT Engineer to take charge of some of our most important IT initiatives
• You’ll be the person who can spot a problem, design the fix, and deliver it end-to-end, making sure our systems and tools keep pace with a business that’s scaling fast
• You’ll be hands-on with the tech, but also a mentor for the team, raising the bar on how we work and helping us embed best practice across IT
• Think of it as part engineer, part strategist, part collaborator, and 100% critical to keeping Numan running smoothly
• Owning IT projects from planning through delivery, aligned with business goals
• Making smart calls on resource allocation and priorities to hit deadlines
• Embedding ITIL best practice and aligning to NIST CSF where it adds value
• Tracking project progress, spotting risks early, and keeping delivery on track
• Keeping stakeholders in the loop with clear, proactive comms
• Managing our fleet of remote IT assets with MDM, ensuring devices are secure and accounted for
• Setting up and maintaining role-based access control via our SSO
• Partnering with other leads and teams to make sure IT and the wider business are always in sync