Strategic Partnerships Manager, FareHarbor

• 3+ years of experience in commercial partnerships or business development (tourism or hospitality industry strongly preferred)
• Confident and effective communicator, both on the phone and in person
• Comfortable managing and achieving revenue-based targets
• Highly organized with excellent time management skills
• Strong verbal and written communication abilities
• Willingness to travel
• Bilingual in both English and Spanish

Desirable

• The Strategic Partnerships Manager is responsible for developing and maintaining relationships with top affiliates in FareHarbor’s largest markets, driving growth through FareHarbor’s affiliate channel
• This role is an exciting opportunity to strengthen partnerships and help affiliates and clients collaborate effectively through FareHarbor’s affiliate offerings, including the affiliate Dashboard, FareHarbor Desk, FareHarbor Marketplace, and API
• In this role, you will directly impact the success of FareHarbor and its clients by driving affiliate bookings, optimizing how affiliates and clients work together, and creating a flywheel effect: increasing client revenue and generating referrals for new FareHarbor clients
• This position offers a chance to play a critical role in scaling a key revenue channel and shaping its future growth
• Build, nurture, and maintain strong relationships with top affiliates across FareHarbor’s largest markets, driving affiliate bookings for FareHarbor clients
• Act as the primary liaison for affiliates, ensuring engagement, satisfaction, and growth opportunities
• Identify new partnership opportunities and confidently pitch the best fit affiliate booking tool for the partner/affiliates business
• Attend and participate in relevant networking events, conferences, and market visits to promote our organization and build relationships with existing and potential partners
• Help affiliates and clients identify the best ways to work together through FareHarbor’s affiliate offerings, including the affiliate Dashboard, FareHarbor Desk, FareHarbor Marketplace, and API
• Strengthen affiliate relationships to drive more bookings for clients and generate referrals to attract new clients to FareHarbor
• Support AM in helping clients in optimizing their channel mix and enabling clients to effectively resell each other’s tours and activities
• Set and track key performance indicators (KPIs) for partnerships to ensure alignment with organizational goals
• Analyze affiliate performance and collaborate with internal teams to enhance overall affiliate strategy and identify growth opportunities
• Work closely with AM, Sales, CS, and Product teams to align partnership efforts with FareHarbor’s business objectives
• Act as a role model to other team members, and set an example for other team members
• Proven knowledge source within the team as well as within the organization
• Demonstrate strong communication skills and the ability to work with enterprise level businesses
• Consistently share ideas, innovate, and generate significant impact within the team