Technical Solutions Manager, SchooLinks
$70-125k
OTE
Career planning platform
Open for applications
Career planning platform
1001+ employees
Open for applications
$70-125k
OTE
1001+ employees
Company mission
To transform school districts into talent pipelines.
Role
Who you are
- This role requires strong customer engagement skills, understanding and analyzing customer data, translation of district processes to our platform, and proficiency in learning and applying a broad range of technical configurations
- 2+ years experience as an implementation specialist or similar role in a B2B SaaS company
- Strong project management skills (understand task dependencies/sequence and management of tasks)
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed
- Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables
- Strong technical understanding - Ability to understand the logic and how platform data connections work
- Ability to work with data feeds, including reviewing data files, identifying problems
- Strong stakeholder management skills
- Confident presenting to district stakeholders and motivating them to complete tasks
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications
- Preferred, not required - experience with scripting (Python, etc.) and JSON data
- Positive attitude - you can stay optimistic in high stress situations
What the job involves
- SchooLinks is looking for a Technical Solutions Manager to join our growing Solutions Team
- In this role, you’ll lead the implementation of one or more of our most complex modules, helping districts track student progress and outcomes that shape real educational impact
- You’ll own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners
- While Customer Success manages the overall relationship, you’ll dive deep into the details for the module you are responsible for, gathering business requirements, translating them into technical configurations, and ensuring districts get the most value out of the SchooLinks platform
- You will work to identify and implement the best solutions to meet each customer’s specific requirements, leveraging the available configurations
- Additionally, you’ll develop creative solutions for complex customer needs and communicate technical concepts in a clear, accessible manner
- Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly
- Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
- Hands-on configuration of the module, including setup, data triage, and customization
- Understand data dependencies and help resolve data issues
- Develop expertise in how the module fits within the broader SchooLinks product ecosystem
- Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
- Work with Customer Success to collaborate on customer interaction, escalation, and timelines
- Continuously define and document problems and challenges faced by our partners
- Assist the Product team with quality assurance and improvement of the product
Our take
SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.
Founded in 2014, the company has grown its market position with an increasing number of customers, and continued to develop and improve both its features and integrations. For example, a partnership with Common App has enabled students using SchoolLinks to directly apply to over 900 higher education institutions with ease.
SchooLink's most notable competitor is Naviance, another company supplying college and career readiness tools, which has also seen significant progress in the market. That said, SchooLink's strong history of growth coupled with having substantial funding at its back should allow it to solidify its own place and capture further success moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
273% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$80m
SERIES B
Mar 2021
$8.3m
SERIES A
Total funding: $90.6m
Company benefits
- Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
- Company sponsored 401k and up to 1% matching contributions
- (If you're on site in Austin) snacks and catered lunch at least once a week
- Asynchronous, results-first work culture
- 3+ Weeks PTO and 8 national holidays off
Company HQ
Govalle, Austin, TX
Leadership
Katie Fang
(CEO & Founder)Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.
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