Customer Success Manager, TigerData
+ Stock options, dependent on country
More information about location
Building the new standard for data infrastructure, built on PostgreSQL, designed for the future
Be an early applicant
Building the new standard for data infrastructure, built on PostgreSQL, designed for the future
101-200 employees
Be an early applicant
+ Stock options, dependent on country
More information about location
101-200 employees
Company mission
TigerData is the fastest PostgreSQL platform for real-time, analytical, and agentic applications.
Role
Who you are
- If you love databases, developer tools, and helping customers succeed at scale, we want to talk to you
- Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
- Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
- Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
- Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC
- Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
- Are curious, decisive, and proactive — you think ahead and solve for scale
- Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
- Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
- Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
- Thrive in fast-paced environments where ambiguity is a feature, not a bug
What the job involves
- As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy
- This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath
- You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like; powered by AI, driven by data, and always human
- Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
- Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
- Building strong, multithreaded relationships with technical and business stakeholders, including execs
- Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
- Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
- Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
- Driving internal improvements to our CS playbooks, tooling, and automation as we scale
- Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
- Helping us convert customers into active champions — case studies, testimonials, reference calls, and more
- We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics
Our take
Timescale helps developers and businesses manage and analyze big data sets that power large-scale operations. It offers this through its own open-source time-series SQL database which, unlike many competitors, is built with PostgreSQL.
The product’s broad client applications include finance, logistics, and space. It serves hundreds of customers, with tens of thousands of other organizations using the TimescaleDB platform in the community (including companies like IBM, Microsoft, Pfizer, and Samsung, among others.)
Timescale has also landed substantial funding, becoming a Unicorn back in 2022. This all signifies the value that Timescale's platform provides. The company continues to grow, investing across product, engineering, and R&D, as well as broadening its efforts in serving the Timescale community.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$110m
SERIES C
May 2021
$40m
SERIES B
Total funding: $184.8m
Company benefits
- Flexible PTO & family leave
- Professional development & educational benefits
- Summer Fridays off in August
- Fully remote work from anywhere
- Stock options
- Monthly WiFi stipend
- FSA/Dependent FSA plans
- 401(k) retirement plan
- Premium insurance options for you and your family
Company HQ
Midtown East, New York, NY
Leadership
Ajay Kulkarni
(Co-Founder & CEO)Previous CEO and Co-Founder of computer software company Sensobi, and worked in product at GroupMe/Skyprosoft.
Michael Freedman
(Co-Founder & CTO)Previous Research Assistant at multiple universities, including Berkeley and Stanford University. Co-founded Illuminics Systems, which was later acquired by Neustar. Current Advisor to Blockstack and Professor of Computer Science at Princeton University.
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