Customer Success Manager, Tiger Data

Salary not provided

+ Stock options, dependent on country

SQL

AWS

Postgres

Azure

Zapier

Junior and Mid level

Remote from US

More information about location

Building the new standard for data infrastructure, built on PostgreSQL, designed for the future

Open for applications

Building the new standard for data infrastructure, built on PostgreSQL, designed for the future

101-200 employees

B2BArtificial IntelligenceEnterpriseSaaSData IntegrationData Analysis

Open for applications

Salary not provided

+ Stock options, dependent on country

SQL

AWS

Postgres

Azure

Zapier

Junior and Mid level

Remote from US

More information about location

101-200 employees

B2BArtificial IntelligenceEnterpriseSaaSData IntegrationData Analysis

Company mission

TigerData is the fastest PostgreSQL platform for real-time, analytical, and agentic applications.

Job

Company

Role

Who you are

If you love databases, developer tools, and helping customers succeed at scale, we want to talk to you
Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC
Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
Are curious, decisive, and proactive — you think ahead and solve for scale
Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
Thrive in fast-paced environments where ambiguity is a feature, not a bug

What the job involves

As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy
This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath
You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like; powered by AI, driven by data, and always human
Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
Building strong, multithreaded relationships with technical and business stakeholders, including execs
Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
Driving internal improvements to our CS playbooks, tooling, and automation as we scale
Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
Helping us convert customers into active champions — case studies, testimonials, reference calls, and more
We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics

Our take

Timescale helps developers and businesses manage and analyze big data sets that power large-scale operations. It offers this through its own open-source time-series SQL database which, unlike many competitors, is built with PostgreSQL.

The product’s broad client applications include finance, logistics, and space. It serves hundreds of customers, with tens of thousands of other organizations using the TimescaleDB platform in the community (including companies like IBM, Microsoft, Pfizer, and Samsung, among others.)

Timescale has also landed substantial funding, becoming a Unicorn back in 2022. This all signifies the value that Timescale's platform provides. The company continues to grow, investing across product, engineering, and R&D, as well as broadening its efforts in serving the Timescale community.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-2% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 6 rounds)

Feb 2022

$110m

SERIES C

May 2021

$40m

SERIES B

Total funding: $184.8m

Company benefits

Flexible PTO & family leave
Professional development & educational benefits
Summer Fridays off in August
Fully remote work from anywhere
Stock options
Monthly WiFi stipend
FSA/Dependent FSA plans
401(k) retirement plan
Premium insurance options for you and your family

Company HQ

Midtown East, New York, NY

Leadership

Ajay Kulkarni

(Co-Founder & CEO)

Previous CEO and Co-Founder of computer software company Sensobi, and worked in product at GroupMe/Skyprosoft.

Michael Freedman

(Co-Founder & CTO)

Previous Research Assistant at multiple universities, including Berkeley and Stanford University. Co-founded Illuminics Systems, which was later acquired by Neustar. Current Advisor to Blockstack and Professor of Computer Science at Princeton University.

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