Manager of Mediation Data Engineering, Sinch
$145-170k
Cloud communications for businesses
Open for applications
Cloud communications for businesses
1001+ employees
Open for applications
$145-170k
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
- 7+ years of experience in data engineering, with at least 3 years in a managerial or team leadership role
- Proven experience managing teams that develop mediation systems or data pipelines for billing, usage tracking, or high-transaction environments
- Strong technical background in event-driven architectures and ETL processes, with hands-on experience in tools such as Apache Kafka, Flink, Spark Streaming, Airflow, or NiFi
- Expertise in managing large-scale data processing pipelines for real-time and batch data
- Strong programming skills in Python, Java, or Scala, with the ability to guide and review the technical work of team members
- Experience with cloud platforms like AWS, GCP, or Azure, and hands-on familiarity with their data processing services (e.g., Lambda, Glue, Dataflow)
- Solid understanding of data governance, including data security and privacy regulations impacting mediation and billing systems
- Strong leadership and communication skills, with the ability to build and inspire high-performing teams
- Strategic thinker with a focus on innovation and long-term planning, balancing business needs with technical capabilities
- Strong problem-solving skills and ability to troubleshoot complex systems and resolve technical issues
- Ability to manage competing priorities and effectively allocate resources to meet business needs
Desirable
- Experience in industries with complex mediation needs such as telecommunications, messaging, utilities, or SaaS platforms, particularly with billing and usage-based models
- Knowledge of mediation engines and practices used in high-transaction industries
- Experience with CI/CD pipelines, version control, and infrastructure automation
- Knowledge of data privacy regulations (e.g., GDPR, CCPA) and how they apply to large-scale data mediation and billing processes
What the job involves
- We are seeking an experienced and dynamic Manager of Software Engineering to lead a team of engineers responsible for designing and managing data mediation systems that support billing, usage tracking, and real-time event processing
- In this role, you will oversee the development of data pipelines, ensure high performance and data integrity, and drive innovation in the automation and efficiency of mediation processes
- You will collaborate with cross-functional teams, including product, billing, and engineering, to align technical solutions with business goals
- Team Leadership: Lead, mentor, and develop a team of Mediation Data Engineers, fostering a culture of innovation, accountability, and technical excellence
- Strategic Oversight: Define and execute the roadmap for mediation systems, ensuring that the team builds scalable, reliable, and efficient data pipelines for real-time and batch data processing
- Technical Direction: Provide architectural guidance for the design and implementation of mediation systems, including data collection, transformation, and delivery to billing platforms. Ensure that solutions meet the performance and scalability requirements of high-throughput environments
- Operational Excellence: Ensure that mediation systems are running smoothly and efficiently, meeting service-level agreements (SLAs) for data processing and uptime. Implement monitoring, logging, and alerting systems to maintain data flow and catch potential issues early
- Cross-Team Collaboration: Collaborate closely with billing, product management, and other engineering teams to understand requirements, align mediation systems with business objectives, and drive initiatives to improve the billing process
- Process Automation: Drive automation of manual processes related to mediation and billing data pipelines, reducing errors and improving operational efficiency using tools like Airflow or NiFi
- Data Governance and Compliance: Oversee the implementation of data governance best practices, ensuring that mediation systems comply with industry standards, including data privacy regulations (e.g., GDPR, CCPA)
- Project and Resource Management: Manage multiple projects related to mediation and billing, ensuring timely delivery within scope and budget. Allocate resources effectively and prioritize team efforts to meet business needs
- Continuous Improvement: Encourage continuous learning and improvement within the team by staying current with emerging technologies and promoting the adoption of best practices in data engineering and event processing
Application process
- This role will be accepting applications until 11/13/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2017
$14.6m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $15.7m
Company values
- Win Together - It's all about the team; being inclusive, respectful, and sharing our knowledge to empower all for personal growth
- Dream Big - We make the impossible possible by dreaming big to solve our customers' problems and improve their businesses
- Keep It Simple - Things stay simple when you are honest, open, and act with integrity. Eyes on the horizon, feet on the ground
- Make It Happen - We are "doers" who value getting results and don't overthink matters. No putting things off - let's get it done now
Company HQ
Stadshagen, Stockholm, Stockholm County
Articles
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
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