Customer Success Associate, Alignable
Sales
+ Equity
More information about location
Social network for small business owners
Open for applications
Social network for small business owners
21-100 employees
Open for applications
+ Equity
More information about location
21-100 employees
Company mission
Alignable's mission is to bring together small business owners from across the globe to help them gain competitive advantage so they can succeed in their business.
Role
Who you are
- 2+ years of experience in customer success, sales support, or account management
- Strong phone presence, empathy, and communication skills with a “customer first” mindset
- Proven ability to guide customers through onboarding and resolve retention risks effectively
- Familiarity with tools like Zendesk, Airtable, Stripe, and HubSpot is a plus
- A growth mindset and comfort operating in a fast-paced, high-impact environment
- Passion for small businesses and a genuine desire to help people grow and succeed
What the job involves
- As a Customer Success Associate (Sales) you’ll work at the intersection of customer onboarding and retention, playing a vital role in ensuring our paying members find immediate value from Alignable’s platform and advertising products
- Reporting to the Head of Ad Product Sales, you’ll lead the onboarding experience for new customers, helping them complete critical setup milestones such as building out their profiles, creating standout ads, and engaging with their sponsorships
- You’ll also serve as a key point of contact for members at risk of churning—reaching out via phone or video chat to identify concerns, reinforce value, and ultimately save revenue
- In partnership with the sponsorship team, you’ll help recover failed payments and resolve customer-facing issues quickly and empathetically
- You’ll also support ad strategy efforts, verify member profiles, and contribute to event programming to drive deeper engagement
- Throughout all of this, you’ll track member insights and share them across the organization to improve our platform, communications, and services for small business owners
- Consistently achieve a monthly sponsor save goal of $5K+ in monthly recurring revenue (MRR) by identifying at-risk customers early and driving meaningful retention conversations
- Successfully onboard 90%+ of new paying members within 7 days by guiding them through critical setup milestones and demonstrating the value of Alignable’s ad products
- Expand active clients by $2,500 MRR per month
- Host engaging weekly Office Hours sessions, maintaining an average satisfaction rating of 4.5+ while driving product adoption and customer confidence
- Partner closely with Customer Success, Product, and Ad Sales teams to surface member feedback, share insights, and drive platform improvements
- Build trust through clear, empathetic communication—simplifying complex ideas to help small business owners succeed
- Take full ownership of customer challenges, acting as a cross-functional problem-solver to resolve issues and deepen engagement
- Approach each day with a proactive, solutions-focused mindset—spotting and addressing potential churn risks before they escalate
Our take
Building and maintaining a small business is no easy task, especially in more turbulent macroeconomic conditions. As many small businesses face an uncertain future, Alignable supplies a solution for owners to build stronger relationships with other SMBs, and support each other's endeavours.
Put simply, Alignable is a social network for small business owners. It boasts 8 million users, making it the largest SMB referral network in the world, and creates value by enabling users to generate and share leads, build relationships and offer advice to one another.
Lately, it seems Alignable has been focussed on expansion, making efforts to scale its workforce and grow its outreach and user base. With such a unique offering, the company has a clear opportunity for impact as well as the chance to consolidate its market lead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Health insurance
- Dental, vision, mental health & life insurance
- Opt-in short & long-term disability solutions
- Unlimited time off
- Minimum 2 weeks (back to back) PTO taken each year
- Paid parental leave for birthing & non-birthing parents
- Flexible working
- 401k program
- Professional development compensation
- Remote company
- Access to remote office spaces, e.g. WeWork
- Work from home stipend
Company HQ
Bulfinch Triangle Historic District, Boston, MA
Leadership
Eric Groves
(CEO)Has served on the Board of Directors at a number of companies such as More Than Words and BigCommerce. Was an SVP at Constant Contact for over a decade.
Venkat Krishnamurthy
(President)Board Member at Grand Circle Corporation and Cementos Pacasmayo. Was Founder and CTO of Paraform, which was acquired by Nikon, and also CTO at Checkpoint Systems.
Salary benchmarks
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