Technical Support Engineer, LucidLink
Level 2
+ Stock options
File streaming platform
Open for applications
File streaming platform
201-500 employees
Open for applications
+ Stock options
201-500 employees
Company mission
To make data instantly and securely accessible for anyone, from anywhere.
Role
Who you are
- At least 2 years of experience as Technical Support or a similar position
- Fluent English both written and spoken
- Experience supporting products in desktop applications environments (macOS, Windows, Linux)
- Experience reproducing clients’ issues, and leading debug sessions in live calls with customers
- Effectively collecting debug information to ease problem solving (logs, memory dumps etc)
- Knowledge in cloud environments (e.g. AWS), networking, storage
- Experience setting up a multi-host environment (e.g. virtualization) to reproduce complex setups
- Shares our core values
- Is a team player
- Is smart with an analytical mindset
- Is result-oriented and self-motivated
- Has a positive, can-do attitude
- Is thriving in a fast-paced, dynamic environment
- Has a strong desire to constantly learn while helping others do the same
What the job involves
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Resolving cases, tracking the progress and providing required follow-up
- Working with other teams to ensure a consistent and high-quality level of support
- Knowing our product inside out and being able to answer customer questions in a wide variety of areas
- Analyzing how customers are using our services and making recommendations based on the customer needs and providing feedback to business and development teams
Our take
Remote working has become a pretty standard part of the fabric of modern-day work life. But how do you navigate remote working in professions - such as video editing - where people require computers capable of downloading huge files and softwares in order to do their job? That’s the issue LucidLink takes aim at, with its cloud-based file-sharing service.
Its platform is specifically designed to be able to share very large amounts of data over very long distances, immediately. This is what makes it suitable for cloud-based video editing services - a huge breakthrough for media and television which enables post-production to be possible remotely in a way that it fundamentally wasn’t before.
LucidLink has cornered a very clear gap in a huge market. With 2023 funding helping the company reach profitability, it already had swathes of high-profile customers. These include Netflix, MTV, Condé Nast, Spotify, JP Morgan and Vice, so it's set to make serious waves moving forward,
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$75m
SERIES C
May 2022
$20m
SERIES B
Total funding: $114.6m
Company HQ
West Portal, San Francisco, CA
Leadership
George Dochev
(Co-Founder, Chairman & CTO)Previously Lead Software Engineer at ASE Engineering, before co-founding and serving as Director of Software Engineering at DataCore Software.
Peter Thompson
(Co-Founder & CEO)Former Manager of Inabata & Company, President and Representative Director of DataCore Japan, and VP of Emerging & Developing Markets at DataCore Software.
Share this job
View 4 more jobs at LucidLink