Staff UX Researcher, Ironclad

• 8+ years of user research experience at a high-growth B2B SaaS company, with a proven track record of influencing product strategy and building consensus with executive stakeholders through strategic insights
• Deep expertise applying diverse research methodologies throughout the product cycle, with strong facility in both qualitative and quantitative approaches
• Ability to work independently across multiple teams, prioritizing research questions, right-sizing approaches, and delivering practical insights that drive business impact
• Strategic mindset that connects research findings to product narratives and business outcomes, articulating the "so what" that influences roadmap decisions
• Strong facilitation skills, including experience leading synthesis sessions and building bridges between product teams through shared understanding of user needs

Desirable

• As Ironclad's first dedicated UX Researcher, you'll uncover the needs of legal and business teams navigating complex contract workflows—translating insights into strategic direction that influences product vision
• You'll work with across the EPD organization to identify opportunities, test assumptions, and build evidence-based narratives that drive decisions
• This role is a chance to establish how research operates at Ironclad while directly shaping product direction through user insights
• You'll lead research initiatives across cross-functional teams, independently identifying critical assumptions and delivering insights that materially influence product vision and roadmap decisions
• Partner with product, design, and engineering leaders to break down complex business challenges into clear research questions, guiding teams from opportunity identification to feature validation
• Lead mixed-methods research including in-depth interviews, usability studies, and co-design workshops, applying qualitative and quantitative techniques to understand the "why" behind user behaviors in contract workflows
• Conduct research across diverse product areas including foundational workflows and contract management, exploring how solutions, from foundational features to emerging AI technologies, to address real user problems
• Orchestrate research activities across product teams, managing everything from research logistics to participant coordination, building collective understanding of user needs
• Craft compelling narratives that synthesize insights from multiple sources, presenting findings to executive stakeholders and cross-functional partners to build consensus and result in action
• Help shape research practice by establishing frameworks and processes that position research as a strategic partner, while evangelizing for user needs across the organization
• Create systems for capturing and sharing research insights across Ironclad, ensuring learnings are accessible and actionable for product, design, engineering, and leadership