Head of Supply Operations, SeatGeek
$175-265k
Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
Ticketing platform for live events
Job no longer available
Ticketing platform for live events
501-1000 employees
Job no longer available
$175-265k
Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- 10+ years of experience in an analytical, consultative and/or operations function in a B2B technology business
- 7+ years of experience in a sales operations leadership role including experience managing operations for both new and recurring business and sales operations in a public company
- 7+ years of experience leading a team
- Cxperience taking a B2B technology business from pre-IPO to post IPO
- A well-versed mind in forecasting approaches and methodologies and have a proven track-record of solid forecasting in a B2B business with a long/complex sales cycle
- Experience designing and implementing successful sales compensation plans (bonus points for a business with a long/complex sales cycle)
- An operations mind: constantly looking to refine and tweak processes to improve delivery quality, while not allowing that need for constant improvement to stand in the way of execution
What the job involves
- As the Head of Supply Operations, you’ll report to the President of Supply and support the team with sound operational & financial decision making
- You’ll drive growth and profitability by enabling our revenue generating teams to work effectively - deploying tools and building processes that give us a better return on our resources, as well as identifying opportunities to drive the monetization of clients, sellers, and partners
- In addition, you will be tasked with ensuring that the entire Supply organization is aligned to business goals
- SeatGeek is growing rapidly so identifying and driving prioritization of the most impactful (C-SAT and Revenue wise) product changes with our R&D team, and equipping our go-to-market teams with the best possible processes, tools and data, will be among your team’s top priorities
- Facilitate private to public transition for SeatGeek, collaborating with accounting, business systems, and investor relations to enable public company best practices in selling methodologies, forecasting, and reporting
- Own change management. Clearly and systematically lead and communicate new processes and operational improvements including technology solutions to promote scale in a way that makes it easy on all teams involved
- Develop, document, enforce and govern account/opportunity management and crediting rules in Salesforce. Collaborate with Systems, Data Integrity, and Compensation teams within Sales Ops to adhere to a single streamlined process
- Lead and motivate a team of 8 by providing development opportunities and feedback on performance management
- Leverage and improve CRM to drive visibility into both the current and future performance of the business, driving processes from analog to digital to automated
- Collaborate cross-functionally to develop a roadmap for innovative provider relationship models, and more
- Direct and manage processes relating to strategic planning and product roadmap development, including the development of goals, service strategies, financial business plans, and operational plans
- Provide strategic context-setting across the organization with regards to supply side revenue planning, marketplace functions, and more including translation of company strategy to operational leaders
- Analyze and define the seller/supply market and provide recommendations for growth opportunities using data from various quantitative and qualitative primary and secondary resources, including: economic research, retail strategies, consumer demand studies, product feasibility studies, scenario modeling, industry intelligence, operational feasibility, and risk analyses
- Define, implement, and monitor attainable and realistic metrics of the Sales, Solutions Consulting, Partnerships and EFT teams, ensuring that the metrics drive alignment across the team
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$75.3m
SERIES D
Total funding: $416.4m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
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