Experience Operations Manager, Block
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- Bachelor’s degree preferred
- Over 5 years of experience in workplace management, event coordination, employee experience, or relevant roles
- Demonstrated leadership acumen, with a knack for identifying challenges and recommending effective solutions
- Aptitude for both independent work and cross-functional leadership, driving teams towards shared project objectives
- Confidence in communicating with senior leadership and team leads
- Highly adaptive and handles change with composure and enthusiasm
- Adept collaborator with partner organizations, adaptable to leading or contributing as needed to accomplish goals
- Excellent written and verbal communication skills
- Robust financial and operational prowess
- Strong sense of urgency coupled with impeccable follow-through
- Capacity to strategically accept and deliver feedback, contributing to continuous improvement
- Proven event management and vendor oversight experience
What the job involves
- We are in search of an experienced workplace professional to bolster our portfolio
- In this role, you will play a pivotal role in creating and overseeing programs that enhance our teams' productivity and well-being
- Your innate creativity and problem-solving skills will drive the development of innovative solutions
- You possess a deep appreciation for harmonizing aesthetics with functionality, recognizing that even the minutest details contribute to the extraordinary character of our offices
- Exceptional customer service is your hallmark, as you dedicate yourself to empowering our employees with the resources they need to excel
- Strategize, implement, and manage office programs and operations to cater to the unique requirements of our local teams
- Craft an exceptional office experience for all visitors, including candidates and guests, ensuring their time in our spaces is truly remarkable
- Curate and oversee local team events and activities, fostering a strong sense of camaraderie and connection among colleagues and with our products
- Engage in cross-functional collaborations, contributing your insights to projects that shape and evolve the cultural fabric of our workspaces
- Advocate for our stakeholders by effectively representing customer perspectives and feedback during capital projects, program enhancements, and discussions on relocations or renewals
- Exercise budget management and reconciliation to ensure optimal financial utilization
- Develop tailored programs that facilitate interconnection among Blocks and their respective communities
- Partner with cross-functional teams (Culinary, IT, Trust & Safety, Facilities, Events, AV, etc.) to streamline office functionalities and event execution
- Collaborate with our Center of Excellence (CoE) team to foster a cohesive global workplace experience program
- Cultivate meaningful bonds and memorable experiences for employees, prospective candidates, and visitors
- Frequently communicate with building occupants to inform them of planned events or activities
- Foster trusted relationships with local teams, site leaders, and partners
- Oversee the work order queue, ensuring prompt resolution of workplace tickets in adherence to established service level agreements (SLAs)
- Design inspiring, immersive, and purpose-driven experiences that align with our company's mission of economic empowerment
- Be prepared to jump in and assist whenever necessary, maintaining a hands-on approach to delivering exceptional service
- Collaborate and connect with Workplace Experience Managers across the global network
- Conduct site audits to verify vendors' compliance with defined scope
- Work with building management as necessary to ensure additional services are being provided as expected
Salary benchmarks
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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