Product Manager, Twilio

$126-185.2k

Salary range for candidates based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C., New York, New Jersey, Washington State, or California only

Mid and Senior level

Remote from US

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$126-185.2k

Salary range for candidates based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C., New York, New Jersey, Washington State, or California only

Mid and Senior level

Remote from US

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Strong written skills to produce documentation, links to writing samples highly encouraged
Demonstrated analytical thinking and data based decision making
Be comfortable learning technical domain knowledge
Strong understanding of the product life cycle and where product drives decisions
Experience collaborating with engineering to make product decisions connecting feasibility with customer value
Comfortable leading discussions and presenting to leadership
Synthesize and connect incremental customer improvements into larger coherent product growth strategies

Desirable

Experience shipping products with a user interface component with some basic understanding of design and UX best practices
Experience partnering with product marketing or marketing
Relative comfort with csv/excel/google sheets for basic financial calculations

What the job involves

This Product Manager will be part of the Email and Messaging product team, focusing on technical platform features and data products
Research, qualify and build a data based perspective on product opportunities
Stay up to date on customer data around pain points, feature gaps and requests from our support teams and customer facing representatives
Engage with the broader strategy of the Email and Messaging product team and their OKRs, and propose roadmap items and product opportunities that align with the broader strategy
Partner with UX Research to do in depth customer research and discovery work to understand customer pain points and do root cause analysis
Work with customer and financial data to build opportunity sizing and ROI for proposed features
Partner with engineering and design to build product requirements and shape product delivery
Clearly communicate and produce documentation around product requirements and product strategy
Partner with Product Marketing, Technical Program Managers, Customer Support and GTM to design strategic product release plans that will drive successful rollout and adoption of your product work

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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