Customer Success Manager, Blue J Legal
CA$65-80k
+ $10,000 variable compensation
1-2 days a week in office
Machine learning-powered tax & legal analysis
Be an early applicant
Machine learning-powered tax & legal analysis
21-100 employees
Be an early applicant
CA$65-80k
+ $10,000 variable compensation
1-2 days a week in office
21-100 employees
Company mission
To bring absolute clarity to the law, everywhere and on-demand.
Role
Who you are
- 1-3 years in customer success, account management or sales roles
- Any experience focused on relationship management and revenue retention/expansion is a plus
- Exceptional presentation, written and verbal communication skills
- Strong organizational, analytical, and Project Management skills
- Ideally, some experience with and desire to work in an agile, start-up/scale-up environment - a growth mindset is essential
- Comfort managing large books of business and high activity levels while maintaining strong customer outcomes
- Experience in high-volume SMB SaaS, e-commerce, or digitally scaled customer success environments is a strong plus
What the job involves
- We’re looking for a proactive, customer-focused Customer Success Manager to support our rapid growth at Blue J
- Our ideal candidate is excited about building and maintaining meaningful relationships with customers to support Blue J’s expansion
- You understand how helping customers meet their usage goals plays into customer success and retention, and you’re excited about doing whatever you need to do to ensure your accounts have what they need for success
- This role supports a large SMB customer base using a mix of relationship-driven and digital customer success strategies, combining proactive outreach with scalable engagement across your portfolio
- We’re looking for someone curious and collaborative with a knack for sales and growth, and who is excited about playing a key role in supporting Blue J as we scale!
- You'll get to work closely with and learn from our amazing team, see the direct impact of your work in a rapidly growing company, and be front and centre in the world of Generative AI for professional services
- Managing a portfolio of accounts and becoming a trusted advisor to customers
- Achieving identified revenue and growth targets
- Proactively reaching out to cultivate relationships with clients & decision makers to ensure retention and promote expansion
- Establishing and measuring customer goals
- Working closely with the expansion sales team to identify expansion opportunities
- Becoming a product expert and addressing customer inquiries
- Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio
- Maintaining a regular cadence of communication with customers
- Identifying risk of churn within your portfolio and taking action to alleviate it
- Designing and executing one-to-many customer success plays (email campaigns, usage nudges, training programs) to support a large SMB portfolio efficiently
- Managing a high-volume portfolio of SMB accounts, prioritizing actions using clear signals and repeatable playbooks
- Developing and running targeted success campaigns using segmentation and filtering (e.g., by usage, account size, or engagement level)
- Partnering with Expansion Account Executives to surface qualified expansion opportunities early through structured monitoring of customer signals
Application process
- We anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!
- Step 1: Chat with Lavita, our Talent Acquisition Manager
- Step 2: Meet Rohaan our Director of Customer Success
- Step 3: Present a case study to Rohaan, and Mat, our VP of Customer Success
- Step 4: Wrap up with Ben, our CEO
Our take
Blue J Legal’s AI powered platform was created by a team of law professors and data scientists with the aim of helping fellow legal professionals gain a better understanding of individual cases, more quickly than if they researched an entire case themselves.
Having initially focused solely on legal cases, Blue J also now applies its predictive AI software to tax law – a tool which has become popular amongst tax attorneys and accountants, not just for its speed but for its junior-training applications.
While there’s been huge growth in the use of AI in the legal industry, its outcomes have not been without flaw. Blue J claims 90% accuracy for its predictive software, however there have been some cases documented across the whole industry where AI was biased against minority demographics for example.
The key thing for Blue J Legal moving forward is the accuracy of its software. If the company can maintain the very highest standards and maintain its AI’s integrity, it could become not just financially successful, but socially impactful.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Company benefits
- Comprehensive health benefits
- Education budget for continued learning
- Generous paid time off
- Parental leave
- Social events
- Team-centric environment
- Employee stock options
- Healthy work-life balance
Company HQ
Toronto, Ontario, Canada
Leadership
Benjamin Alarie
(Co-Founder & CEO)Osler Chair in Business Law, Full Professor, tenured faculty member, and former Associate Dean (2011-2015) at the law school at the University of Toronto.
Brett Janssen
(Co-Founder & CTO)Former Senior IT Architect at Odecee and The Marlo Group, former SOA Solution Architect at IBM.
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