Customer Success Manager, Vivian Health

• Bachelor's degree or equivalent experience
• 3-5+ years of relevant experience in customer success or account management
• Experience in a post-sales revenue growth business (growth and success targets)
• Managing and driving revenue growth and client retention in a fast-paced, growth oriented environment
• Strong personal presence, demonstrated in a partner/customer facing role
• Smart, detail-oriented, and relentlessly resourceful
• Excellent verbal and written communication skills
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Team-oriented and the ability to work independently
• Flexibility and ability to work autonomously in a demanding and ambiguous environment
• Excellent customer service ethic with ability to focus on the job at hand

Desirable

• We are looking for a Customer Success Manager - Agency that will help us with our mission to empower healthcare professionals to find their dream job. This position is remote. This position's preferred location is Colorado however we are open nationwide for the right person
• Managing relationships and providing support to Vivian Health's agency partners
• Growing Agency accounts through upsells by improving platform adoption and driving higher success among recruiters
• Collaborating with partners to develop and execute successful client campaigns by providing guidance and support throughout the implementation process and beyond
• Ensuring the overall success of agency partnerships, ensuring that agency clients achieve their desired outcomes and are satisfied with Vivian Health's products, and identifying opportunities for growth
• The Customer Success Manager - Agency will be an expert at providing employers on the Vivian platform with the comprehensive support that makes our site the best platform anywhere to match candidates to job opportunities
• This role will develop strong partnerships with key stakeholders at the agencies, improve platform adoption/engagement, help move the candidate funnel faster, grow business opportunities, and ensure an overall positive customer experience
• This role will effectively identify growth opportunities and work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience