Associate Program Manager, Compass
$86.8-96.4k
Real estate technology platform
Job no longer available
Real estate technology platform
1001+ employees
Job no longer available
$86.8-96.4k
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- 5+ years experience empowering and supporting customers and peers with complex products & situations
- 5+ years customer success or hospitality experience
- Hands-on experience building and delivering training to customers' technical audiences i.e. developers, engineers as well as non-technical
- Able to simplify complex concepts and make them engaging
- Demonstrated experience creating and implementing in-class exercises that incorporate real-world applications and stimulate learner participation across multiple personas
- Strong project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously against established deadlines
- Excellent interpersonal skills, with the ability to build relationships and collaborate with cross-functional teams
- Strong written and verbal communication skills, able to develop outreach for a variety of audiences from client to executive-level
- Able to thrive in both independent and collaborative work environments
- Analytical mindset with the ability to leverage data and metrics to measure program effectiveness and make data-driven decisions
- Self-motivated and proactive, with a strong sense of ownership and accountability
- Able to maintain an acute awareness of shifting deadlines and priorities and adapt accordingly
What the job involves
- Contribute to the development and execution of customer and internal enablement programs to drive product adoption, customer and employee satisfaction, and overall success
- Collaborate with internal stakeholders to identify customer and partner enablement needs, goals, and priorities
- Tailor enablement programs based on customer and partner needs, challenges, and goals, ensuring alignment with Compass' value proposition
- Design and implement engaging and comprehensive learning opportunities encompassing a range of methods such as live instruction, on-demand coursework, playbook creation, and customized coaching sessions
- Develop agent-and-employee facing resources
- Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of customer and partner enablement programs, and continuously monitor and report on program performance
- Stay up-to-date with industry trends, best practices, and emerging technologies in customer success and enablement, and apply them to improve our programs
- Collaborate with the Product team to provide customer and partner feedback and insights, influencing product enhancements and feature development
- Act as a trusted advisor to the Coaching & Product teams, providing guidance and support on customer and partner enablement strategies and initiatives
- Foster strong relationships with customers and partners, serving as a point of contact for enablement-related inquiries and concerns
- Continuously update and improve programs based on industry trends and feedback from participants
- Ensure adoption and retention of enablement programs and measure their effectiveness
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Recently, Compass acquired Anywhere Real Estate in a major leap that cements its place among the biggest players in US property. By uniting leading brokerage brands and expanding its agent network on a massive scale, Compass strengthens both its readch and its techn-driven platfrom. The move add new revenue opportunities and efficiencies, positioning the company to navigate today's tough housing market and shape the future of real estate.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2019
$370m
SERIES G
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company HQ
Midtown Manhattan, New York, NY
Leadership
Robert Reffkin
(Founder & CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
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