Customer Onboarding Manager, Mews
English & German Speaker
Hospitality management platform
Job no longer available
Hospitality management platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To transform an entire industry with cloud solutions that make hospitality more rewarding for everyone.
Role
Who you are
- Native/Fluent German Speaker
- Higher Education preferably in Hotel Management
- Experience in hotel management, hotel front desk roles, or customer onboarding roles in Saas companies
- Ability to work in a fast-paced company and ready to work both independently or as part of a team
- Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels
- Ability to take feedback, learn quickly and adapt to new situations
- We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
- A genuine interest in innovative software and disruptive tech
- Experience in project management
- Highly structured and organized
- Good communications and presentations skills
- Fluent in English & French
- This role requires flexibility in terms of travel and working hours
What the job involves
- Engage with medium and large size customers to guide them through the onboarding process and ensure a smooth transition into Mews
- Assist the customers in the process of setting up the system
- Consult hoteliers proactively on best practices to use the system at its full potential and achieve value realization
- Advise customers on the available integrations in Mews Marketplace and assist in the connection
- Execute a system audit to ensure the system has been properly set and is ready to go-live successfully
- Support our new customers in the first hours and days after go-live
- Conduct live training sessions to end users, solving all questions and helping in the adoption of Mews products
- Ensure existing training programs meet, or exceed, customer needs and expectations
- Provide feedback to Onboarding department managers to ensure continuous improvement of the Mews product, services and quality of the training and onboarding process
- Keep track of the Onboarding project and log the updates in the CRM or tools used for this purpose
- Do a handover of the account and project to the Customer Success and Support teams after the customer has been successfully onboarded
- Become a Product Champion, so an expert in one or more areas of the system or products and assist the onboarding team with the best practices and solving challenges
Our take
The hotel market has seen relatively little innovation over the years. Oftentimes, people still stand in line to check-in, and a piece of paper on the door is the chosen method of signalling you want privacy. Mews believes it’s time to rethink how hotels work in a more modern digital context, especially on the administrative side.
Most of the innovation has been in the B2C area (e.g. Airbnb), but Mews wants to bring those advances to the backend systems. To this end, it facilitates digital communication, self-service and payment options, enabling hotels to deliver more efficient and personalised experiences to their customers.
Operating in more than 5,000 properties across 85 countries, Mews has established itself in the hospitality industry as it continues to scale. Mews is well-funded and has recently reached Unicorn status. This year alone, Mews has acquired Frontdesk Anywhere and HS3 Hotelsoftware, bolstering the presence of Mews in both the US and Germany.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2026
$300m
SERIES D
Mar 2025
$75m
LATE VC
Total funding: $717.7m
Company benefits
- Unlimited Holiday
- Remote/Flexible Working
- Company Shares
- Regular Team Events
- Health and wellness plans: comprehensive online courses, monthly wellness days off, and more
- Mews Merch
- Flexible Benefit Spending
- WFH Allowance
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matthijs Welle
(CEO)Previously worked for Hilton Hotels for 10 years, most recently as Director of Sales for Eastern Europe and Russia.
Richard Valtr
(Founder)Previously Creative Director at The Emblem Hotel.
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