SaaS Implementation Specialist, EverCommerce
CES
$22.50 - $24.00 per hour in most US locations
More information about location
Integrated SaaS solutions
Job no longer available
Integrated SaaS solutions
1001+ employees
Job no longer available
$22.50 - $24.00 per hour in most US locations
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- Minimum 2 years of managing and onboarding a portfolio of accounts, working with a range of VP/C-suite/SMB owners (SaaS account management a plus)
- Organized, detail-oriented individual capable of managing multiple customer onboarding journeys at once
- Customer service orientation built on empathy, active listening, and servitude
- Excel acumen with the ability to understand, analyze, and interpret data to make organizational, planning and problem-solving decisions
- Strong written and oral communication skills
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
- Ability to prioritize the most important activities daily in order to maximize time spent on each account
- Salesforce, ChurnZero, Office 365, and previous direct mail/online marketing experience a plus
What the job involves
- We are looking for a highly motivated and driven Onboarding Specialist looking to make an impact at our Customer Lobby brand
- At Customer Lobby we provide the leading automated customer communication SaaS product focused on small businesses
- As an onboarding specialist, you will be responsible for the customer success and retention of new business
- Your professional demeanor and attention to each customer’s specific needs will immediately gain the respect and trust of our new service business owner clients as they become immersed with our product
- Coordinate with the sales team to ensure all pre-onboarding requirements have been met before initiating the onboarding process
- Provide on-demand consultation and integrations support for the sales and CS teams
- Schedule and run setup calls to better understand the needs of our new members, define their personal customer journey, and ensure expectations are properly set
- Act as a consultant to the businesses we work with - advise them on best practices for marketing to their customers and increasing their business
- Document the customer journey in CRM tools, leaving detailed notes that will assist the Customer Success team in serving members after the hand-off
- Identify opportunities to upsell - notice clients who have needs that our products can help address
- Partner with the development team to address any technical hurdles that might present themselves throughout the onboarding process
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Share this job
View 46 more jobs at EverCommerce