Enterprise Customer Success Manager, People.ai

West

$120-140k

OTE

Additionally, regular employees may be eligible for commissions or bonus programs (target included in OTE) and equity

Senior level

Remote from US

Ai revenue platform for sales teams

Job no longer available

Ai revenue platform for sales teams

201-500 employees

B2BArtificial IntelligenceEnterpriseMarketingMachine LearningSaaSSales

Job no longer available

$120-140k

OTE

Additionally, regular employees may be eligible for commissions or bonus programs (target included in OTE) and equity

Senior level

Remote from US

201-500 employees

B2BArtificial IntelligenceEnterpriseMarketingMachine LearningSaaSSales

Company mission

To give revenue leaders more than raw data - give them the answers they need to take action.

Job

Company

Role

Who you are

5+ years of customer success experience at a software company (preferably SaaS), agency or management consultancy (e.g. Deloitte, Accenture, KPMG)
Significant experience working with SMB, Mid-Market and/or Commercial customers, navigating organizations with multiple stakeholders in multiple departments
Strong technical aptitude, communication skills, a curious mindset, and attention to detail
Excellent interpersonal skills. Ability to build relationships and become a trusted advisor
Experience in Sales or Marketing operations is preferred
Experience with Sales and Marketing tech stack is preferred
Comfortable working in a high velocity and sometimes ambiguous environment (yes, we're a startup!)
Bachelor's degree

What the job involves

As a Customer Success Manager (CSM) you will work with our customers to ensure they significantly improve their business using our software
Help our customers ramp into People.ai quickly and get crazy amounts of value from our product
Train executives and managers on best practices for using People.ai to align sales and marketing and best manage their sales teams
Work with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded
Become a sales/marketing domain expert and help People.ai define new best practices to solve customer needs
Own the entire relationship between People.ai and our customers
Drive adoption of People.ai across sales organizations while maintaining a strong customer renewal rate and NPS
Drive our customers to think about problems in a new way and challenge the status quo

Our take

People.ai has built a platform that helps sales teams make the most of the data they generate daily, offering valuable guidance to help source and close more deals. By using AI, it analyzes business activities like emails, meetings, and contacts, providing actionable insights to sales, marketing, and operations teams.

In a strategic move, People.ai acquired Hero Research, a Salesforce productivity app. This has allowed the company to launch a new integration with Salesforce, giving sales teams the flexibility to manage their pipeline, territories, and activities in a more optimal way.

Alongside this, companies like Zoom, Slack, Verizon Connect, and Okta already rely on People.ai to boost marketing ROI and drive revenue growth. Moving forward, the company plans to continue building partnerships with new channels, such as system integrators, targeting larger enterprises to scale its impact.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

35% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 8 rounds)

Aug 2021

$100m

SERIES D

Feb 2021

$7.1m

LATE VC

Total funding: $205.4m

Company benefits

Company Equity: We offer compensation packages that allow you to share in our long-term success.
Flexible Work: We are a remote-first company. Work from home or join us at our San Francisco-based HQ.
Home Office Perks: We offer a monthly phone and Internet allowance, as well as office setup reimbursement for new hires.
Flexible PTO: Batteries, even proverbial ones, need to be recharged. Take the time you need when you need it.
Company-wide Holidays: We schedule holidays for everyone to be offline at once to unplug and recharge.
Inclusive Parental Leave: For birthing and non-birthing parents, plus adoption and foster leave.
Healthcare Packages: We offer medical, dental, and vision plans, plus HSA, FSA, and dependent care.
Insurance Coverage: Employer-paid life insurance, AD&D, long-term disability, and short-term disability coverage.
401(k) Retirement Savings Plan: Save for your retirement on a pre-tax and/or post-tax basis.

Company HQ

Financial District, San Francisco, CA

Leadership

Jason Ambrose

(CEO)

Jason joined People.ai in 2025 as an SVP of Marketing & Strategy, after 3 months in the role, he was promoted to CEO. Previously, he was an Independent Consultant, a Managing Director at Motive Partners, and an SVP of Strategy & Partnerships at Unqork.

Natalie Wolf

(CCO)

Prior to joining People.ai in 2024, Natalie was an Advisor at Innovius Capital, a VP of Customer Success at TigerConnect, a Consultant of Global Customer Strategy & Operations at FourKites and VP of North America Customer Value at Celonis.

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