Bilingual Customer Success Onboarding Advisor, Booksy

$45-50k

+ Eligibility For Monthly Performance Bonus

Junior and Mid level

Remote from US

More information about location

Appointment booking software

Open for applications

Appointment booking software

501-1000 employees

B2BSaaSMobileBeautyWellbeingAutomationCloud Computing

Open for applications

$45-50k

+ Eligibility For Monthly Performance Bonus

Junior and Mid level

Remote from US

More information about location

501-1000 employees

B2BSaaSMobileBeautyWellbeingAutomationCloud Computing

Company mission

To help keep businesses on pace with their passion.

Job

Company

Role

Who you are

This is a high-engagement role that requires you to be proactive and build strong relationships with providers in both English and Spanish
Hate leaving things half-done and love following through to outcomes
Enjoy solving problems in real time and thinking one step ahead
Thrive under pressure and take ownership of your pipeline
Believe every provider can succeed — and you’re ready to show them how
Own the onboarding experience for new providers in both English and Spanish. Bilingual fluency required
Proven, hands-on experience in Customer Success, Account Management, Onboarding, Sales and/or a high-touch service environment with technology/SaaS companies
Experience reaching out proactively via phone, email, and SMS to drive activation milestones
Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers
Deliver expert-level guidance on application functionality, helping users get the most out of the platform
The ability to combine technical know-how with empathy, patience, and strong communication skills
A proactive, go-getter mindset, with a knack for identifying and solving problems
Strong objection-handling and value-selling skills, with a focus on achieving results

What the job involves

Your career as a Bilingual Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new provider's journey, empowering them to thrive from day one
You'll play a crucial role in driving their success by ensuring they achieve their first five+ bookings within the first 30 days
You’ll provide expert guidance, anticipate challenges, and confidently address objections, demonstrating the value of our platform
Your ability to listen, troubleshoot, and offer creative solutions will directly impact their success

Our take

Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.

Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (2.7)

Trustpilot (3.8)

Company

Funding (last 2 of 7 rounds)

Jan 2021

$70m

SERIES C

Nov 2020

$43.5m

LATE VC

Total funding: $164m

Company benefits

Medical, dental, and vision benefits
Unlimited paid time off
401(k) retirement savings and match
Paid parental leave
Monthly beauty service stipend
Fully remote work
Monthly work-from-home reimbursement
And more!

Company HQ

Near North, Chicago, IL

Leadership

Stefan Batory

(Co-Founder & CEO)

Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.

Konrad Howard

(Co-Founder & CIO)

Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.

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