Customer Success Operations Manager, Pentera
2 days a week in office (Burlington, MA)
Automated security validation
Be an early applicant
Automated security validation
201-500 employees
Be an early applicant
2 days a week in office (Burlington, MA)
201-500 employees
Company mission
To put an end to the constant struggle with the perpetual lag in cyberthreat detection, remediation, and mitigation.
Role
Who you are
- 3+ years of experience in Customer Success Operations / Business Operations / Revenue Operations or similar role at a rapidly scaling organization (a must)
- Experience serving as a strategic business partner to management/leadership
- Expertise in Salesforce including building flows, formulas, reports, custom views and dashboards
- Strong reporting skills with experience in data hygiene, intelligence, and governance principles
- Proficient in managing multiple projects within tight deadlines
- Comprehensive understanding of revenue processes and customer success principles / best practices
- Excellent communication and interpersonal skills
- Self-motivated, detail-oriented and analytical with a can-do attitude
- CPQ experience is a plus
What the job involves
- We are seeking a Customer Success Operations Manager to join our Revenue Operations team
- This strategic role focuses on optimizing the post-sale customer journey to drive adoption, retention, and operational excellence within the Customer Success department
- You’ll manage processes, performance metrics, and systems, while leading initiatives to scale and support our regional and global teams
- This role will provide you the opportunity to gain hands-on experience in a fast-paced environment and contribute real impact to the success of the company
- Strategic Business Partner: Collaborate with the AVP of Customer Success to optimize processes for an industry-leading customer experience, maximize revenue from the existing customer base, and build strong partnerships across the organization to serve as the focal point for field requirements and localization
- Operational Excellence: Oversee the day-to-day operations of the Customer Success department (e.g., allocating book of business for CSMs, sending CSAT surveys, etc) and partner with teams across the organization to improve processes and efficiency
- Strategic Insights: Deliver data-driven insights to Post-Sales and company leadership, identify improvement opportunities, and drive actionable outcomes to support informed, strategic decision-making
- Reporting & Metrics: Track and analyze customer lifecycle metrics, ensuring visibility into GTM activities and their effectiveness
- Operational Process Optimization: Design processes, implement and manage new tools, and evaluate CS playbooks to support the work of CSMs and increase their productivity
- Risk Mitigation: Detect at-risk renewals, develop CSM playbooks, and establish escalation paths
- Team Enablement: Mentor, educate, and align business units on processes, policies, and tools
Our take
Over the last decade, the number of Israeli-founded cybersecurity companies has quadrupled – marking the country out as a would-be global leader in the industry. Pentera is one such company, supplying Enterprise Security Validation to the likes of Deloitte, IDB Bank and NEC, as well as to government projects.
The company has been growing rapidly since emerging from stealth in 2018. It achieved Unicorn status in early 2022 and won the Black Unicorn Award that same year. Since then, it has been recognised twice on the Deloitte Technology Fast 500 and continues to forge lucrative partnerships that hint at a strong future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$150m
SERIES C
Sep 2020
$25m
SERIES B
Total funding: $189.5m
Company benefits
- Remote work opportunities
- Health, Dental, Vision, Disability & Life Insurance, and Flexible Spending Account (FSA)
- Onsite gyms and team workouts
- Free daily meals, stocked kitchen, happy hours & game room
- 401(k) and matching
- Company equity & performance bonuses
Company HQ
Burlington, MA
Leadership
Amitai Ratzon
(CEO)Previously VP of Global Sales at Callvu, VP of Sales at Earnix and Sales Director for Northern Europe at SuperDerivatives.
Arik Liberson
(Co-Founder & CTO)Was CEO until Amitai Ratzon assumed the position in 2018. Previously spent 16 years working in the Israel Defense Forces and Airforce, including a three year spell as Head of the Cyber Warfare group at the IDF’s Computer Service Directorate.
Arik Faingold
(Co-Founder)Is also the Co-founder, Chairman & President of IT services company Comm-IT. Former CTO & General Manager of OpenTV Israel.
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