Senior Sales Manager, Papercup

• You are genuinely customer-focused and find real joy in helping customers grow their business
• You have serious sales experience, ideally selling to entertainment and digital media industries
• You are hugely detail-oriented and able to happily keep on top of many conversations - time management skills are a must!
• You can demonstrate hitting sales targets consecutively
• You show clear understanding of solution selling rather than product selling
• You can communicate with different audiences with a high degree of emotional intelligence
• You are confident, professional and business savvy - you'll need to thrive off growing rapport and relationships with prospects
• You love to learn and don't shy away from a challenge - we are a fast-moving machine-learning startup so learning all about new industries as we grow our customer base needs to be something that excites you
• You are self-motivated and will always take the extra step without being asked
• You have at least 6 years experience in Sales as an account executive or equivalent

Desirable

• New Business Sales
• Generating opportunities in our core industries of Entertainment and Digital Media
• Guiding buyers through an efficient buying process that adds value for them regardless of the outcome
• Discerning when an opportunity is not a good fit and being honest and helpful in your disqualification
• Going above and beyond for the opportunities that are a good fit, equipping the buyer with everything they need to make the sale internally
• Closing the deal and setting up the customer for swift success
• Retain and Expand
• Ensuring your hard-won customers are super served from a commercial and strategy standpoint as they onboard and ramp up
• Uncovering and pursuing new opportunities within those companies to win additional business and deliver additional benefit to your customers
• Professionally and swiftly handling any customer dissatisfaction that gets escalated, and taking commercial steps necessary to remedy the situation and retain the customer
• Collaborate
• Partner with your BDR colleagues to make sure the pipeline is filled with the right kind of quality opportunities that give you the best chance of hitting target
• Partner with your Customer team colleagues to make sure you have a shared understanding of your clients' needs and success criteria, so the Producers can look after all operational aspects of client projects while you focus on the commercial relationships
• Work closely with the rest of the Customer team and your colleagues in Marketing and Operations to inform our strategy with your insights, and shape our processes with your feedback
• Be an active participant in learning and teaching across the Customer, Product and ML teams