Junior Events and Catering Associate, Feedr
£27-31k
3+ days a week in office (Old Street, London)
Healthy, delicious food delivered to the workplace
Open for applications
Healthy, delicious food delivered to the workplace
21-100 employees
Open for applications
£27-31k
3+ days a week in office (Old Street, London)
21-100 employees
Company mission
To revolutionise corporate catering by delivering innovative, tailored meal solutions that meet the needs of the modern workplace.
Role
Who you are
- An understanding of the restaurant or hospitality industry
- Ability to develop and nurture effective business relationships, whether face-to-face, or through video, phone or email
- Proven customer support experience
- Strong and natural communicator at all levels, especially via email and over the phone
- Highly motivated, target driven individual with strong business acumen
- Proactive, self-starter with a positive attitude and desire to find creative solutions for companiesired
- Excellent time management skills with the ability to multitask
- A go-getter and desire to learn
- Passion for food, nutrition and wellness essential
- Candidates must be based in the UK
- Native-level fluency in English required
Desirable
- Previous experience with ticketing software: Freshdesk or Zendesk beneficial
- Previous experience with CRM software (Hubspot)
What the job involves
- You will be helping clients with their catering and events requests, recommending menus and vendors based on their needs
- End-to-end management of customer requests from existing and new clients. You will sit within the Operations team and work closely with our external stakeholders: customers and suppliers, as well as with our internal teams
- You will be the initial point of contact for new clients, helping them to understand our business model and identifying a suitable solution for their long-term needs. High-potential clients should be identified and passed onto sales to close a contracted catering opportunity or Cloud Canteen service (if applicable)
- All opportunities should be tracked effectively, to demonstrate win rate, loss rate and to allow for the account management team to chase their clients’ outstanding ons.
- The role will include managing event calendars for existing clients: helping clients plan their upcoming events and creating offers based on their scheduled events
Salary benchmarks
Our take
Acknowledging that the B2B food delivery market has fallen way behind B2C in terms of digitisation, Feedr is targeting an estimated £4.7bn contract catering market. Adopting a B2B2C model, Feedr attracts companies to sign up and subsidises the meals their staff order as an additional perk to boost employee well-being. This also forms part of the company’s talent recruitment and retention strategy.
In addition, Feedr differentiates itself by curating a set of tailored menus based on the user’s order history, aiming to elevate the quality of breakfast, lunch and dinner orders. On top of that, the restaurants and caterers Feedr works with are low-impact on the planet and quality-assured by the company.
Feedr started off operating in London, and after being acquired by Berlin company EatFirst, is ready to expand its service to new geographical areas. Though it's working against a crowded B2C market, Feedr is the only B2B2C model food provider, a low-admin, hassle-free alternative for busy companies. And its partnership with EatFirst will no doubt elevate its presence as it looks to expand.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2018
$2.1m
EARLY VC
Jun 2018
$0.8m
SEED
Total funding: $2.8m
Company benefits
- 30 days annual leave
- Salary sacrafice pension scheme
- Remote working budget
- Learning & development budget
- 6 days per year to put toward your professional development
- Volunteer days off
- In office Gym
- Free lunch through our Cloud Canteen platform for every day you’re in the office
- Eyecare vouchers
- Hybrid working policy with two days per week working from home
- Free Tuesday breakfast each week!
- Cycle to Work & tech schemes
- Access to hundreds of discounts and offers on our employee benefits platform
- Salary sacrifice child care
Company values
- Stronger together: We are a team of experts that know our market, and we trust in each other to deliver. We combine our strengths to overcome challenges and achieve extraordinary results
- Driven to make a difference: We share a passion to make a difference. We care deeply about the value we create. We ensure that every effort contributes to shared success
- Do the right thing: We’re guided by our responsibility towards our clients, partners and to each other. We do the right thing, even when no one is looking
Company HQ
Old Street, London, UK
Leadership
Katie Fenton
(Co-Managing Director)With an extensive background in hospitality, Katie is Co-Managing Director leading Feedr’s operations, finance, marketing and events.
Sarah Mullan-Wyld
(Co-Managing Director)Sarah’s been with Feedr for 7 years and is now Co-Managing Director. With a background in sustainable food, she leads sales and customer success, driven by a passion for amazing workplace food.
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