Customer Success Manager, Pano AI
$95-115k
+ Eligible for stock options
More information about location
Early wildfire detection & monitoring
Be an early applicant
Early wildfire detection & monitoring
101-200 employees
Be an early applicant
$95-115k
+ Eligible for stock options
More information about location
101-200 employees
Company mission
To give firefighters advanced tools to safeguard lives, communities, and the environment.
Role
Who you are
- This is an ideal job for someone who has a passion for working with customers, exercises stellar business judgment, is an effective multitasker, and is a strategic thinker
- BS or BA degree. MBA, MS, or relevant experience preferred
- At least 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience within a SaaS or enterprise software-related field
- Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations
- Demonstrated track record of assisting Fortune 1000 customers with 6-figures in recurring revenue to discover optimal solutions
- You have worked in a cross-functional work environment and a knack for “getting things done” in a fast-paced environment
- Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail
- The ideal candidate will be passionate about environmental issues
What the job involves
- The Customer Success Manager (CSM) at Pano focuses on strategic account management, driving customer adoption, and fostering long-term partnerships to maximize customer value and retention
- Pano AI seeks an experienced Customer Success Manager to help us better serve both new and existing clients during an exciting early growth phase of the business
- You will own the customer relationship post-initial sale – including partnering with Sales to ensure healthy, long-term customer relationships, working with internal Operations team members during the installation of Pano camera hardware, and collaborating across the organization for the ongoing delivery of our cutting-edge product
- You will build and maintain strong customer relationships and serve as a trusted partner to both your customers and internal teams to maintain account health
- Following years of increasingly catastrophic climate disasters, we’re now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured
- This critical role within Pano’s Go-to-Market team will help empower and accelerate this change
- You'll ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams
- Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities
- Demonstrate strong executive presence and communication skills in high-stakes settings, including executive-level presentations, customer engagements, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibility
- Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needs
- Actively learn our client's needs to deliver the best solutions to their goals
- Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy
- Creatively problem-solve when difficult situations arise and help client and internal team members resolve delivery challenges
- Regularly present critical findings, strategic planning, and sometimes difficult information to clients
- Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context
- Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve success and drive adoption
- Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients
- Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering
- Travel expectations are approximately 15% to 25%
Our take
With wildfires becoming an increasing concern across the globe, Pano AI has leveraged innovations in AI and computer vision technology to create an early warning and response system for the destructive phenomenon.
Using high-definition, remote-controllable cameras, its hardware is placed within forests, where it can be human-operated or work passively in scanning mode. The video feed is then analyzed by AI, which alerts authorities if it picks up smoke or fire.
At present, Pano AI is monitoring millions of acres of land. It has enjoyed substantial funding for its technology, has a partnership with T Mobile to utilize its 5G network, and has already helped to mitigate environmental disasters by delivering alerts before the first 911 call.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2023
$17m
EARLY VC
Sep 2022
$20m
SERIES A
Total funding: $45m
Company HQ
SoMa, San Francisco, CA
Leadership
Sonia Kastner
(Co-Founder & CEO)Previously Vice President of Supply Chain at PAX and a Global Supply Manager at Nest.
Arvind Satyam
(Co-Founder & CCO)Currently Growth Advisor at CoMotion and Young Global Leader at World Economic Forum and Board Member at NewCities. Previously Venture Partner at OzoneX Ventures.
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