Associate Customer Success Manager, Pano AI

$83-122k

+ Eligible for stock options

Google Sheets

Confluence

Google Workspace

Junior and Mid level

San Francisco Bay Area

More information about location

Early wildfire detection & monitoring

Open for applications

Early wildfire detection & monitoring

101-200 employees

B2BArtificial IntelligenceComputer VisionMachine LearningSaaSData AnalysisEnvironmental

Open for applications

$83-122k

+ Eligible for stock options

Google Sheets

Confluence

Google Workspace

Junior and Mid level

San Francisco Bay Area

More information about location

101-200 employees

B2BArtificial IntelligenceComputer VisionMachine LearningSaaSData AnalysisEnvironmental

Company mission

To give firefighters advanced tools to safeguard lives, communities, and the environment.

Job

Company

Role

Who you are

2-4 years of experience in customer success, account management, or client support; ideally in a SaaS or technology environment
Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting
Excellent communication skills and a customer-first mindset
A collaborative, team-oriented approach with a willingness to learn from more experienced peers
Interest in climate resilience, public safety, or technology for good
Familiarity with early-stage systems and tools (Google Workspace, CRM platforms) is a plus

What the job involves

The Associate Customer Success Manager plays a critical support role within Pano’s Customer Success team, partnering directly with Senior CSMs on our largest, most strategic accounts
These accounts already have a dedicated Senior CSM assigned; your role is to ensure the Senior CSMs have the bandwidth to operate at a strategic level by taking ownership of key day-to-day activities and learning the craft of world-class customer success
This is an opportunity to gain hands-on experience with complex, high-value accounts while building the skills needed to advance towards a Senior CSM role. You’ll be immersed in the processes, tools, and relationship-building approaches that define successful management of large-scale customers, all while contributing meaningfully to customer satisfaction, retention, and advocacy
Partner with Senior CSMs to manage day-to-day tasks and tactical execution for high-value, strategic accounts, ensuring they can focus on higher-level strategy
Provide critical “white-glove” support for a subset of strategic accounts—handling time-intensive tasks like building weekly meeting decks, scheduling meetings, and coordinating recurring check-ins
Own onboarding support, product adoption follow-ups, and training coordination to ensure smooth, professional customer experiences
Take on foundational CSM responsibilities (administrative and process-oriented tasks) as a stepping stone toward higher-visibility work
Handle inbound customer needs, triage requests, and ensure timely follow-up to maintain customer trust
Monitor account activity, track engagement, and flag early signals requiring Senior CSM attention
Collaborate with cross-functional teams (Sales, Operations, Support) to ensure seamless delivery on customer needs
Maintain accurate records of activity, updates, and customer context in internal systems (e.g., Confluence, Sheets, CRM)
Learn and apply best practices from Senior CSMs, gradually expanding responsibilities toward customer-facing strategy and leadership

Our take

With wildfires becoming an increasing concern across the globe, Pano AI has leveraged innovations in AI and computer vision technology to create an early warning and response system for the destructive phenomenon.

Using high-definition, remote-controllable cameras, its hardware is placed within forests, where it can be human-operated or work passively in scanning mode. The video feed is then analyzed by AI, which alerts authorities if it picks up smoke or fire.

At present, Pano AI is monitoring millions of acres of land. It has enjoyed substantial funding for its technology, has a partnership with T Mobile to utilize its 5G network, and has already helped to mitigate environmental disasters by delivering alerts before the first 911 call.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Jun 2025

$44m

SERIES B

Jul 2023

$17m

EARLY VC

Total funding: $89m

Company HQ

SoMa, San Francisco, CA

Leadership

Sonia Kastner

(Co-Founder & CEO)

Previously Vice President of Supply Chain at PAX and a Global Supply Manager at Nest.

Arvind Satyam

(Co-Founder & CCO)

Currently Growth Advisor at CoMotion and Young Global Leader at World Economic Forum and Board Member at NewCities. Previously Venture Partner at OzoneX Ventures.

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