Senior Program Manager, Alteryx

• We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual
• Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo
• You value inclusivity and want to join a culture that empowers you to show up as your authentic self
• You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together
• Strategic thinking and program-level planning
• Stakeholder management and executive communication
• Governance, risk assessment, and a continuous improvement mindset
• Solution-oriented, critical thinking, and problem-solving skills
• Strong organizational skills and attention to detail
• Interest in the data analytics and AI space
• Minimum 4 years of program/project management experience, with demonstrated ownership of end-to-end program lifecycles, ideally with an emphasis on Digital Customer Success Programs
• Experience leading cross-functional projects in collaborative environments
• Familiarity with tools such as Smartsheet, Microsoft, Asana, Confluence, or similar work management platforms
• Strong familiarity with Customer Success, Support, Operations, or Enablement practices
• Strong organizational skills and ability to manage multiple high urgency workstreams
• Excellent stakeholder communication skills

Desirable

• Alteryx is searching for a Sr. Program Manager, Digital Customer Success. This position is remote-friendly
• The Sr Program Manager, Digital Customer Success Programs is a critical role responsible for developing, refining, and executing high-impact digital omnichannel engagement programs that drive adoption, retention, and growth
• This individual leads initiatives across digital engagement programs, podcasts, Community blogs, and other scalable customer touchpoints
• They operate with minimal management oversight, mentor others regularly, and drive strategic innovation within their portfolio
• This role reports to the Director, Digital Customer Success Programs, and partners closely with Marketing, Product, Technical Pre-Sales, Customer Education, and Customer Success teams to deliver digital-first, human-connected experiences
• This role is essential to scaling Alteryx’s digital customer success programs, driving adoption, retention, and growth through highly visible, impactful initiatives. The Sr. Program Manager ensures continuity and excellence in digital engagement programs, the Podcast, and Community blogs that shape the customer experience at critical points in the journey
• Lead strategy and execution of high-visibility, customer-facing initiatives across Alteryx’s digital engagement portfolio
• Serve as a thought partner to senior leadership, ensuring programs align with strategic priorities and business goals
• Influence and mentor cross-functional teams, driving best practices, program controls, and continuous improvement
• Innovate and disrupt existing program approaches, staying ahead of trends to maximize customer success outcomes
• Design and deliver journey-based programs (lifecycle, informational, intervention, and 1:Many plays) that engage customers across key digital channels—email, in-product experiences, web, and Community—to guide them through onboarding, adoption, and retention milestones
• Collaborate with stakeholders to scale initiatives across regions, segments, and products
• Own strategy, planning, hosting, and production of the Alter Everything podcast—a key channel for thought leadership, peer-to-peer education, and brand credibility
• Source, schedule, and prepare guests, outline episode content, manage production workflows, and track analytics for program impact
• Oversee review, editing, and publishing of Alteryx Community blog submissions that foster peer-to-peer engagement and customer connections
• Monitor performance metrics and refine content strategy to optimize engagement
• Lead initiatives in alignment with program governance, risk assessment, and organizational standards
• Partner with cross-functional teams to establish program controls, monitor risks, and track KPIs
• Continuously evaluate programs for improvement, incorporating lessons learned and process optimizations
• Success Measures:
• Program Delivery: On-time completion of milestones and overall program success
• Stakeholder Satisfaction: Feedback on communication, responsiveness, and expectation management
• Resource Management: Budget adherence, cost variance management, and optimized resource utilization
• Program Impact: Achievement of program KPIs, benefits realization, and strategic outcomes
• Risk Management: Identification, mitigation, and reduction of program risks
• Continuous Improvement: Implementation of lessons learned and process enhancements